Delivery Operations Manager

Leaders; North Sydney Council; On-site; AUD 90,000 - 130,000; Full time

Job summary

Leaders in Sydney is seeking an experienced client-facing professional to help customers transform operations with innovative solutions. You will build strong relationships with executive stakeholders and coordinate service delivery to meet strategic priorities.

Responsibilities include incident and problem management, coordinating resources, and leading quarterly business reviews to demonstrate value and drive adoption of solutions with a focus on networking and Cisco technologies.

Qualifications

• Excellent presentation skills for engaging senior management and exec stakeholders.
• Strong account and stakeholder management capabilities.
• Proven incident and problem management experience in complex support environments.
• Ability to collaborate with cross-functional teams and perform under pressure.
• ITIL and/or project management certifications pursued or held.
• Solid understanding of networking concepts; Cisco experience valued.

Responsibilities

• Builds strong relationships with customer operational teams and serves as a trusted advisor.
• Coordinates resources to resolve incidents quickly, maximizing service availability and minimizing business impact.
• Acts as the primary escalation point, providing regular updates and post-incident analysis.
• Manages and aligns resources, including Asset Managers, Learning Advisors, and Network Engineers.
• Leads the operational component of Quarterly Business Reviews (QBRs), demonstrating value and strengthening customer trust.
• Drives adoption by understanding customer business objectives and aligning solutions to support operational and strategic outcomes.

Skills

Presentation skills

Stakeholder management

Incident management

Cross-functional collaboration

ITIL certification

Networking knowledge

Cisco experience

Job description

About the Company:

Our client is an industry-leader producing solutions across various development areas, including networking, and wireless technology. Their commitment to advancement is evident in their continued leadership in these core domains.

About the Role:

Helping customers transform their operations through innovative solutions. The company builds high-performing teams that work closely with clients, understand their strategic priorities, and coordinate service delivery to meet business needs.

Responsibilities:

• Builds strong relationships with customer operational teams and serves as a trusted advisor.
• Coordinates resources to resolve incidents quickly, maximizing service availability and minimizing business impact.
• Acts as the primary escalation point, providing regular updates and post-incident analysis.
• Manages and aligns resources, including Asset Managers, Learning Advisors, and Network Engineers.
• Leads the operational component of Quarterly Business Reviews (QBRs), demonstrating value and strengthening customer trust.
• Drives adoption by understanding customer business objectives and aligning solutions to support operational and strategic outcomes.

Skills and Experience:

• Demonstrates excellent presentation skills, confidently engaging and influencing senior management and executive stakeholders.
• Possesses strong account and stakeholder management capabilities, building effective customer relationships.
• Proven expertise in incident and problem management within complex support environments.
• Effective at collaborating with cross-functional teams and performing under pressure in fast-paced settings.
• Holds, or is working toward, ITIL and/or project management certifications.
• Strong understanding of technology, networking concepts, and services, with Cisco product experience highly valued.

Please note that Aida, our after-hours AI conversational screening assistant, may be used as part of the initial application process.

Peoplebankand Leaders ITare committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.