Delivery Operations Manager

Peoplebank; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

Peoplebank in Sydney, Australia, is recruiting for a client-facing role to help transform customer operations through innovative solutions. You will build strong relationships with customer teams, coordinate resources, and act as a trusted advisor to maximize service availability.

You will manage incidents, lead escalation, and align resources including Asset Managers, Learning Advisors, and Network Engineers.

Qualifications

• Excellent presentation skills to engage senior management and executives.
• Strong account and stakeholder management capabilities.
• Proven incident and problem management experience in complex support environments.
• Ability to collaborate with cross-functional teams and perform under pressure.
• Holds, or is pursuing, ITIL and/or project management certifications.
• Solid understanding of networking concepts; Cisco experience valued.

Responsibilities

• Builds strong relationships with customer operational teams and serves as a trusted advisor.
• Coordinates resources to resolve incidents quickly, maximizing service availability and minimizing business impact.
• Acts as the primary escalation point, providing regular updates and post-incident analysis.
• Manages and aligns resources, including Asset Managers, Learning Advisors, and Network Engineers.
• Leads the operational component of Quarterly Business Reviews (QBRs), demonstrating value and strengthening customer trust.
• Drives adoption by understanding customer business objectives and aligning solutions to support operational and strategic outcomes.

Skills

Presentation skills

Account & stakeholder management

Incident & problem management

Cross-functional collaboration

ITIL or project management certs

Networking concepts (Cisco)

Job description

About the Company:

Our client is an industry-leader producing solutions across various development areas, including networking, and wireless technology. Their commitment to advancement is evident in their continued leadership in these core domains.

About the Role:

Helping customers transform their operations through innovative solutions. The company builds high-performing teams that work closely with clients, understand their strategic priorities, and coordinate service delivery to meet business needs.

Responsibilities:

• Builds strong relationships with customer operational teams and serves as a trusted advisor.
• Coordinates resources to resolve incidents quickly, maximizing service availability and minimizing business impact.
• Acts as the primary escalation point, providing regular updates and post-incident analysis.
• Manages and aligns resources, including Asset Managers, Learning Advisors, and Network Engineers.
• Leads the operational component of Quarterly Business Reviews (QBRs), demonstrating value and strengthening customer trust.
• Drives adoption by understanding customer business objectives and aligning solutions to support operational and strategic outcomes.

Skills and Experience:

• Demonstrates excellent presentation skills, confidently engaging and influencing senior management and executive stakeholders.
• Possesses strong account and stakeholder management capabilities, building effective customer relationships.
• Proven expertise in incident and problem management within complex support environments.
• Effective at collaborating with cross-functional teams and performing under pressure in fast-paced settings.
• Holds, or is working toward, ITIL and/or project management certifications.
• Strong understanding of technology, networking concepts, and services, with Cisco product experience highly valued.

If you are a motivated professional with a passion for high-temperature operations and safety, we encourage you to apply.

Please note that Aida, our after-hours AI conversational screening assistant, may be used as part of the initial application process.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.