Delivery Operations Lead (Shopify/Ecom)

DotCollective; Collingwood; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

DotCollective is seeking a Delivery Lead to act as the operational backbone of a dedicated squad, ensuring structured delivery, clear communication, and on-time shipping for major merchants.

You’ll work alongside a Delivery Manager (Dedicated), handling day-to-day delivery, client coordination, QA, and squad operations to deliver confidence at scale. Hybrid/remote-first role with collaborative in-person sessions as needed.

Qualifications

• Experience in delivery coordination, project support, or account operations within a digital or Shopify agency.
• A solid understanding of eCommerce and the Shopify ecosystem.
• Experience managing tickets, QA, and sprint workflows across Productive.
• Strong communication skills, able to liaise confidently with clients and technical teams.
• Impeccable organisation and attention to detail, the person everyone trusts to “keep things moving.”
• A growth mindset and eager to develop toward a future Delivery Manager role.

Responsibilities

• Monitor day-to-day delivery workflow across support, projects, and sprints.
• Maintain accurate boards, priorities, and timelines within Productive.
• Coordinate daily stand-ups, weekly WIPs, and sprint planning sessions with the squad and client.
• Track all tasks through to QA and deployment, ensuring nothing slips through the cracks.
• Flag risks early, proactively recommend solutions, and ensure every sprint stays on track.
• Serve as the day-to-day contact for clients on delivery items, scheduling, QA updates, and smaller task queries.
• Support the Delivery Manager in managing timelines, budgets, and client comms.
• Keep clients informed with status reports, testing notes, and clear expectations.
• Coordinate feedback rounds, testing phases, and post-launch actions.
• Help ensure a smooth client experience that builds trust and confidence.
• Oversee QA for all deliverables before deployment, across all channels.
• Ensure tasks meet acceptance criteria, design integrity, and Shopify best practices.
• Manage bug tracking, internal UAT coordination, and final deployment checklists.
• Support the Technical Lead and developers with test cases and feedback loops.
• Monitor task estimates and actuals within Productive.
• Review weekly time entries for accuracy and profitability.
• Support the Delivery Manager with budget reports, prepaid usage, and monthly invoicing readiness.
• Highlight any risks to profitability or resourcing early.
• Act as the operational right hand to your Delivery Manager, bringing structure, detail, and calm.
• Ensure developers and technical leads are clear on priorities and deadlines.
• Support team check-ins, retros, and culture initiatives.
• Uphold DotCollective’s “no surprises” culture, communicate early, often, and clearly.

Job description

DotCollective is seeking a Delivery Lead to act as the operational backbone of a dedicated squad, ensuring structured delivery, clear communication, and on-time shipping for major merchants.

You’ll work alongside a Delivery Manager (Dedicated), handling day-to-day delivery, client coordination, QA, and squad operations to deliver confidence at scale. Hybrid/remote-first role with collaborative in-person sessions as needed.