Delivery Manager

Hustle; Sydney; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Hustle, a high-end Shopify Plus agency in Sydney, is looking for a Client Success Manager to own delivery across client projects and retainers, ensuring they land on time, on budget, and to a high standard.

You will be the main client contact, guiding ecommerce growth strategy alongside design and engineering teams, and you will manage timelines, budgets and success metrics while building strong relationships with Australia's leading DTC brands.

Qualifications

• 3+ years in an agency environment with delivery track record.
• Experience with Shopify or e-commerce platforms.
• Strong negotiation, influencing, and stakeholder management skills.
• Background or strong interest in design/UX principles.
• Excellent written and verbal communication with high attention to detail.

Responsibilities

• Own multiple concurrent client projects and retainers end to end.
• Act as primary client contact, gathering requirements and setting expectations.
• Identify and guide e-commerce growth levers: CRO, AOV, retention, revenue.
• Establish and monitor timelines, milestones, and deadlines.
• Collaborate with leadership on project budgets and financial tracking.

Skills

Shopify experience

Agency experience

Stakeholder management

Negotiation

UX design interest

Communication skills

Job description

Client Success Manager | High-end E-commerce Digital Agency

Sydney (Redfern) | Hybrid

A fast-growing Shopify Plus specialist agency working with some of Australia's most well-respected brands is looking for a Client Success Manager to own delivery across multiple client projects and retainers, ensuring they land on time, on budget, and to a high standard.

You'll be the primary point of contact for clients, guiding e-commerce growth strategy alongside project delivery, and working closely with internal design and engineering teams.

What you'll do:

• Own multiple concurrent client projects/retainers end to end
• Act as primary client contact, gathering requirements and setting expectations
• Identify and guide e-commerce growth levers: CRO, AOV, retention, revenue
• Establish and monitor timelines, milestones, and deadlines
• Collaborate with leadership on project budgets and financial tracking

What they're looking for:

• 3+ years in an agency environment, strong project delivery track record
• Experience with Shopify or e-commerce platforms
• Strong negotiation, influencing, and stakeholder management skills
• A background or strong interest in design/UX principles
• Excellent written and verbal communication, high attention to detail
• Hybrid working, genuine ownership of client relationships, and exposure to some of Australia's best DTC brands.