Delivery / Implementation Manager SaaS Platform, 4-Month Contract , based in Sydney - KMS Technology

OpenTalent; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

OpenTalent is seeking an experienced Delivery Manager in Sydney to own end-to-end client migrations and platform upgrades. You will sit with the client team and drive each migration from kickoff through environment cloning, upgrades, validation, and production cutover, ensuring controlled, certified outcomes.

The role combines technical delivery, quality control, and client relationship management. Strong communication under pressure is essential for success on this 3–4 month contract.

Qualifications

• Experience owning end-to-end delivery of client migrations.
• Strong client-facing communication and technical fluency.
• Ability to manage multiple concurrent implementations with competing priorities.

Responsibilities

• Migration Execution: environment cloning, platform upgrade, validation & certification, cutover with stage gates.
• Certification & Quality Control: ensure validation and certification before production.
• Wave & Batch Execution: allocate clients across migration waves by complexity, TPS, dependencies.
• Cutover Execution: plan, coordinate production cutovers, readiness checks and rollback planning.

Skills

Delivery management

Client engagement

Migration programs

Job description

* This is a short-term contract position for 3-4 months.

* Applicants must be Australian citizens or Permanent Residents with full working rights in Australia.

Role Overview

We are looking for an experienced Delivery Manager to own end-to-end delivery of a client migration and platform upgrade program, embedded within the client's existing team in Sydney.

The Delivery Manager owns each client migration from kickoff through environment cloning, platform upgrade, validation & Certification, and production cutover - ensuring every client moves through each stage in a controlled, certified and predictable way, while acting as the primary point of contact for the client throughout.

The role sits at the intersection of technical delivery, quality control and client relationship management. Strong client-facing communication, technical fluency, and the ability to manage delivery under pressure are essential.

Responsibilities

1. Migration Execution

• Environment Cloning
• Platform Upgrade
• Validation & Certification
• Cutover
• Execution must ensure that all entry and exit criteria are met at each stage before a client is progressed to the next one. Delivery Managers operate effectively across multiple concurrent implementations or client accounts, managing competing priorities without compromising quality.

2. Certification & Quality Control

Ensure validation and certification are completed prior to cutover - no client proceeds to production on an uncertified environment.

Coordinate with QA and Engineering to confirm:

• Functional parity between the existing and upgraded platform
• Data integrity across the migrated environment
• Unchanged system behaviour from the client's perspective
• Certification evidence is captured and traceable for each client

3. Wave & Batch Execution

Allocate and manage clients across migration waves based on:

• Complexity of the client environment and configuration
• Transaction volume (TPS)
• Integration footprint and client-specific dependencies
• Business criticality and acceptable change windows

Ensure execution aligns with:

• QA certification capacity
• Controlled batch progression - each batch is only released once the preceding batch is stable

4. Cutover Execution

• Plan and coordinate production cutovers, including scheduling, readiness checks, communication and rollback planning, ensuring smooth transition and post-launch system stability

Ensure that:

• Backend system transition occurs smoothly with minimal client impact
• Post-cutover validation is completed and signed off
• System stability is confirmed before the client is declared complete
• Any issues arising during or after cutover are triaged and resolved without delaying the wider program