Delivery / Implementation Manager SaaS Platform, 3-Month Contract , based in Sydney - KMS Technology

OpenTalent; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

OpenTalent is seeking an experienced Delivery Manager to own end-to-end delivery of a client migration and platform upgrade program in Sydney. The role involves coordinating environment cloning, platform upgrade, validation & certification, and production cutover while serving as the primary client contact.

The position requires strong client-facing communication, technical fluency, and the ability to manage delivery under pressure across multiple concurrent implementations.

Qualifications

• Must be Australian citizen or permanent resident with full working rights in Australia.

Responsibilities

• Own end-to-end delivery of a client migration and platform upgrade program in Sydney, acting as primary client contact.
• Coordinate environment cloning, platform upgrade, validation & certification, and production cutover while ensuring entry/exit criteria are met at each stage.
• Lead wave and batch execution, align with QA, engineering, and client stakeholders to manage priority and risk.
• Plan and coordinate production cutovers, including readiness checks, communication, and post-cutover validation to ensure system stability.

Job description

* This is a short-term contract position for 3 months.

* Applicants must be Australian citizens or Permanent Residents with full working rights in Australia.

Role Overview

We are looking for an experienced Delivery Manager to own end-to-end delivery of a client migration and platform upgrade program, embedded within the client’s existing team in Sydney.

The Delivery Manager owns each client migration from kickoff through environment cloning, platform upgrade, validation & certification, and production cutover - ensuring every client moves through each stage in a controlled, certified and predictable way, while acting as the primary point of contact for the client throughout.

The role sits at the intersection of technical delivery, quality control and client relationship management. Strong client-facing communication, technical fluency, and the ability to manage delivery under pressure are essential.

Responsibilities

1. Migration Execution

• Environment Cloning
• Platform Upgrade
• Validation & Certification
• Cutover
• Execution must ensure that all entry and exit criteria are met at each stage before a client is progressed to the next one. Delivery Managers operate effectively across multiple concurrent implementations or client accounts, managing competing priorities without compromising quality.

2. Certification & Quality Control

Ensure validation and certification are completed prior to cutover - no client proceeds to production on an uncertified environment.

Coordinate with QA and Engineering to confirm:

• Functional parity between the existing and upgraded platform
• Data integrity across the migrated environment
• Unchanged system behaviour from the client’s perspective
• Certification evidence is captured and traceable for each client

3. Wave & Batch Execution

Allocate and manage clients across migration waves based on:

• Complexity of the client environment and configuration
• Transaction volume (TPS)
• Integration footprint and client-specific dependencies
• Business criticality and acceptable change windows

Ensure execution aligns with:

• QA certification capacity
• Controlled batch progression - each batch is only released once the preceding batch is stable

4. Cutover Execution

• Plan and coordinate production cutovers, including scheduling, readiness checks, communication and rollback planning, ensuring smooth transition and post-launch system stability

Ensure that:

• Backend system transition occurs smoothly with minimal client impact
• Post-cutover validation is completed and signed off
• System stability is confirmed before the client is declared complete
• Any issues arising during or after cutover are triaged and resolved without delaying the wider program