Delivery Executive AU — Frontline Support & Training

Beam; Australia; Remote; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Annual leave 23 days

Sabbatical 6 weeks

Superannuation

Financial coaching

Work-from-home budget

Mental health support

Wellness budget

Calm app

Job summary

Beam is hiring its first Delivery Executive in Australia. You’ll own day-to-day support, training, and user guides to help AU users get confident with our product. This entry-level role offers a clear growth path into more strategic delivery positions.

You’ll handle onboarding, run virtual training, and transform the Help Centre into a practical resource. You’ll triage user feedback and communicate insights back to the team, while building trust with customers.

Qualifications

• Be a go-getter who takes initiative and thrives in a role with varying days.
• Quickly learning new tools, processes and people.
• Excellent interpersonal skills, empathy and patience with new tech,
• Clear, warm, professional written and spoken communication,
• Comfortable presenting to groups and building confidence in users.
• Organised to juggle live queries, training calendars and admin tasks.

Responsibilities

• Be the first face users see; own end-to-end support and troubleshooting for AU users.
• Set up accounts so new users can dive straight in.
• Run virtual training sessions to bring users from unsure to confident with the product.
• Turn the Help Centre into a genuinely useful resource for users.
• Triaged feedback, identified patterns, and flagged issues to the team.

Skills

Go-getter

Fast learner

People skills

Strong communicator

Public speaking

Organised

Job description

Beam is hiring its first Delivery Executive in Australia. You’ll own day-to-day support, training, and user guides to help AU users get confident with our product. This entry-level role offers a clear growth path into more strategic delivery positions.

You’ll handle onboarding, run virtual training, and transform the Help Centre into a practical resource. You’ll triage user feedback and communicate insights back to the team, while building trust with customers.