Delivery Analyst, Operations Delivery

People First Bank; Toowoomba Regional; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid working arrangements

Comprehensive training upon commence

Banking and health discounts across AU

Job summary

People First Bank is seeking a Delivery Analyst to own defined operational change and digital enablement across Operations. You will drive initiatives from scope to realisation, applying BA, project coordination and delivery capabilities with governance and risk controls.

This hands‑on role requires strong analytical and stakeholder skills, with experience in financial services and regulatory requirements. A hybrid work model and comprehensive training are offered across Adelaide, Brisbane, or

Qualifications

• 3+ years’ experience delivering projects, operational change or improvement initiatives.
• Experience delivering change within governance and delivery frameworks, including risk identification, management and escalation.
• Ability to work flexibly across business analysis, project coordination, implementation and delivery activities.
• Strong analytical, process and problem‑solving skills, with the judgement to make practical delivery decisions.
• Strong stakeholder consultation, facilitation and communication skills, with the ability to build support and influence progress.
• Financial services experience and sound knowledge of banking operations, processes and regulatory requirements.
• A constructive, accountable and solutions‑focused approach, with the resilience to work through ambiguity and follow through on agreed outcomes.
• Relevant tertiary or project management qualifications, such as AgilePM or Lean Six Sigma, will be regarded favourably

Responsibilities

• Owning assigned operational initiatives or delivery components and actively driving them to completion.
• Delivering operational change, digital enablement, process improvement, simplification and efficiency outcomes across Operations.
• Managing initiatives across the implementation lifecycle, including scope, planning, readiness, delivery, embedding and outcome realisation.
• Applying business analysis, project coordination and delivery capability based on what is required to progress the work.
• Facilitating workshops and working with stakeholders to validate problems, shape practical solutions and support effective execution.
• Monitoring and communicating progress, risks, dependencies, decisions and outcomes.
• Applying governance, delivery frameworks and Risk in Change requirements, escalating impediments and pursuing practical resolutions where required.

Skills

Delivery professional

Business analysis

Project coordination

Stakeholder facilitation

Analytical skills

Regulatory knowledge

Agile methods

Education

Project management qualification

Job description

About the role: Permanent and Fixed-Term opportunities available! Full-time roles offered with hybrid working arrangements from our Adelaide, Brisbane or Toowoomba Head Offices.

As a Delivery Analyst within our Operations Enablement team, you’ll take ownership of defined operational change, digital enablement and efficiency initiatives across Operations and actively drive them through to completion.

This is a hands‑on role with responsibility across the full implementation lifecycle, from defining scope and planning through to implementation readiness, delivery, embedding and outcome realisation. Depending on the initiative, you may manage assigned delivery components or take end‑to‑end ownership under the direction of the Lead, Operations Efficiency.

You’ll use a flexible mix of business analysis, project coordination and delivery capability to turn agreed priorities into implemented outcomes. Your work may include operational change, process improvement, simplification, centralisation, digital enablement and targeted efficiency improvements.

Working closely with stakeholders across Operations, you’ll establish clear delivery pathways and ensure initiatives are implemented to agreed scope, timelines and quality expectations. You’ll deliver change in line with established governance, delivery frameworks and Risk in Change requirements, actively managing risks, dependencies and constraints.

Your responsibilities will include:

• Owning assigned operational initiatives or delivery components and actively driving them to completion
• Delivering operational change, digital enablement, process improvement, simplification and efficiency outcomes across Operations
• Managing initiatives across the implementation lifecycle, including scope, planning, readiness, delivery, embedding and outcome realisation
• Applying business analysis, project coordination and delivery capability based on what is required to progress the work
• Facilitating workshops and working with stakeholders to validate problems, shape practical solutions and support effective execution
• Monitoring and communicating progress, risks, dependencies, decisions and outcomes
• Applying governance, delivery frameworks and Risk in Change requirements, escalating impediments and pursuing practical resolutions where required

About you:

You’re a proactive and versatile delivery professional who is motivated by owning outcomes and making things happen. You bring a constructive, accountable and solutions‑focused approach, with the resilience to work through ambiguity and maintain delivery momentum. You’re comfortable moving between business analysis, project coordination and delivery activities, adapting your approach to what each initiative needs.

You will bring:

• 3+ years’ experience delivering projects, operational change or improvement initiatives, with demonstrated end‑to‑end implementation experience
• Experience delivering change within established governance and delivery frameworks, including risk identification, management and escalation
• The ability to work flexibly across business analysis, project coordination, implementation and delivery activities
• Strong analytical, process and problem‑solving skills, with the judgement to make practical delivery decisions
• Strong stakeholder consultation, facilitation and communication skills, with the ability to build support and influence progress
• Financial services experience and sound knowledge of banking operations, processes and regulatory requirements
• A constructive, accountable and solutions‑focused approach, with the resilience to work through ambiguity and follow through on agreed outcomes
• Relevant tertiary or project management qualifications, such as AgilePM or Lean Six Sigma, will be regarded favourably

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Supportive and engaging team culture
• Comprehensive training upon commencement in the role
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 customers and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian‑based contact centre and branches across five states.

With a vision ‘To deliver positive change through banking’, People First Bank serves customers and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Our diversity makes us stronger

People First Bank acknowledges the Traditional Custodians of Country throughout Australia and pays respect to Elders past and present.

We are committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued, respected and able to thrive. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds, identities and lived experiences. We welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.