Defence Trauma-Informed Client Response Specialist

Australian Department of Defence; Canberra; On-site; AUD 100,000 - 112,000; Full time

Job summary

Australian Department of Defence – SeMPRO is seeking a Client Response Practitioner in Canberra to deliver trauma-informed, person-centred support to individuals affected by sexual violence within a Defence context. The role includes short-term case management, needs and risk assessment, and coordination of care with Defence stakeholders.

You will work with senior leaders to translate service trends into practical support options, providing consultation and psychoeducation while maintaining

Qualifications

• Eligibility for AASW membership.
• Experience providing trauma-informed, person-centred support to individuals with complex needs.
• Strong short-term case management, risk assessment and safety planning.
• Ability to respond effectively to distress, trauma, or crisis.
• Excellent written and verbal communication with diverse stakeholders.
• Professional judgement, resilience and priority management.
• Strong note-taking, reporting and records management.
• High level of organisation and administrative capability.
• Commitment to ethics, CPD and professional standards.
• Comfort using technology to record across multiple systems.

Responsibilities

• Provide trauma-informed, person-centred support to individuals impacted by sexual violence within Defence.
• Deliver short-term holistic case management including needs and risk assessment.
• Collaborate with Defence leaders and stakeholders on policies and supports.
• Coordinate care, monitor progress and advocate for clients’ needs.
• Maintain confidential records and communicate clearly with service providers.

Skills

AASW membership eligibility

trauma-informed support

short-term case management

risk assessment & safety planning

distress/crisis response

excellent communication & Interperson

professional judgement & resilience

written case notes & reports

organisation & attention to detail

ethical practice & CPD

technology literacy for records

flexibility & adaptability

Job description

Australian Department of Defence – SeMPRO is seeking a Client Response Practitioner in Canberra to deliver trauma-informed, person-centred support to individuals affected by sexual violence within a Defence context. The role includes short-term case management, needs and risk assessment, and coordination of care with Defence stakeholders.

You will work with senior leaders to translate service trends into practical support options, providing consultation and psychoeducation while maintaining