Defence Site Admin & Guest Services Coordinator

Compass Group Pty Limited; Wagga Wagga City Council; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

Compass Group Pty Limited is seeking an administration-focused professional for a full-time role based at RAAF Base Wagga Wagga in NSW. You will support day-to-day site operations with a mix of administration, reception, and accommodation duties within a Defence environment.

The role requires strong organisational skills, excellent communication, and a proactive, flexible approach to work. Prior Defence or hospitality/ accommodation experience is highly regarded.

Qualifications

• Previous experience in administration, reception, customer service, or a similar role.
• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Competency in Microsoft Office, including Word, Excel, Outlook, and Teams.
• Experience preparing rosters, timesheets, and reports.
• Ability to obtain and maintain a National Police Check and Defence clearance.
• Flexible and adaptable approach to work.

Responsibilities

• Provide administration support for day-to-day site operations.
• Prepare timesheets, rosters, reports, and schedules.
• Maintain accurate administrative records and complete data entry tasks.
• Perform reception duties including answering phones, responding to enquiries, and welcoming visitors.
• Coordinate accommodation administration, including guest arrivals and departures.
• Process and track maintenance requests as required.
• Support employee onboarding activities, inductions, and uniform management.
• Prepare and distribute reports and site communications.
• Deliver exceptional customer service to Defence personnel, guests, and stakeholders.
• Ensure compliance with company policies, procedures, and workplace health and safety requirements.

Skills

Administration

Reception

Customer service

Communication

Microsoft Office

Education

Experience in Defence/hospitality/accommodation services

Tools

Word

Excel

Outlook

Teams

Job description

Compass Group Pty Limited is seeking an administration-focused professional for a full-time role based at RAAF Base Wagga Wagga in NSW. You will support day-to-day site operations with a mix of administration, reception, and accommodation duties within a Defence environment.

The role requires strong organisational skills, excellent communication, and a proactive, flexible approach to work. Prior Defence or hospitality/ accommodation experience is highly regarded.