Defence IT Service Desk Analyst

Vertical Scope Group; Adelaide; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Birthday day off

Annual Company Conference

Paid attendance at events

Defence leave

Part-time/remote/flexible work options

Job summary

Vertical Scope Group in Adelaide, SA is seeking a TSPV Service Desk Analyst to support Defence and Government customers. You will respond to support requests, document solutions, and liaise with stakeholders. The role emphasizes strong customer service, problem analysis, and provisioning of IT services and equipment.

We offer a range of perks and a supportive, security-cleared environment with opportunities for career growth across government panels and national supply chains.

Qualifications

• Experience supporting end users of IT systems and services.
• Experience resolving user-reported issues.
• Experience provisioning new IT services and equipment and managing end-user devices.

Responsibilities

• Respond to support requests and enable problem resolution; refer unresolved calls as needed.
• Ensure documentation is available and properly formatted for support.
• Understand hardware/software features and capabilities of clients’ systems.
• Research vendor products and organisational policies for stakeholders.
• Build strong relationships with team members and participate in team activities.
• Tailor communication and choose appropriate mediums for information delivery.
• Resolve problems using analysis, diagnosis and evaluation to identify alternatives.
• Design solutions to issues affecting outcomes and communicate degradations to customers.
• Undertake customer support tasks as required.

Skills

End-user support

Issue resolution

Provisioning IT services

Equipment management

Stakeholder communication

Job description

Vertical Scope Group in Adelaide, SA is seeking a TSPV Service Desk Analyst to support Defence and Government customers. You will respond to support requests, document solutions, and liaise with stakeholders. The role emphasizes strong customer service, problem analysis, and provisioning of IT services and equipment.

We offer a range of perks and a supportive, security-cleared environment with opportunities for career growth across government panels and national supply chains.