Defence ICT Operations Leader

Fujitsu Limited; South Canberra; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work

Volunteer leave

Rewards & recognition programs

Inclusive culture

Job summary

Fujitsu is seeking an experienced Operations Manager to lead day-to-day ICT service delivery across secure Defence environments in Australia. You will oversee performance, readiness and customer outcomes, acting as the operational interface between delivery teams and Defence stakeholders.

The role requires strong ITIL knowledge, stakeholder management, and the ability to coordinate multidisciplinary teams within a matrixed delivery model, ensuring stability and continual improvement across

Qualifications

• Significant experience in ICT operations, service delivery or managed services within complex, secure environments.
• Experience engaging with Defence or highly regulated customers.
• Strong stakeholder-management and communication skills with Defence-facing stakeholders.
• Strong knowledge of IT service management and ITIL-aligned practices.
• Experience coordinating multidisciplinary teams in a matrixed delivery model.
• Experience as escalation point for complex service issues.
• Ability to influence outcomes without direct authority across multiple teams.
• Strong analytical capability using service-performance data to manage priorities.
• Experience working across Anzac Park West and HQJO in line with requirements.

Responsibilities

• Oversee daily operational delivery of services across secure Defence environments.
• Maintain end-to-end accountability for service performance, stability, and readiness.
• Manage service-health indicators, SLAs and performance measures.
• Identify risks, degraded performance and recurring issues with coordinated mitigations.
• Lead during high-priority incidents with escalation and stakeholder communication.
• Support incident, problem, change, request and release management practices.
• Drive root-cause analysis and lessons learned to reduce repeat incidents.
• Coordinate service desk, infrastructure, application, security, engineering and service-management teams.
• Balance demand according to mission impact, risk, obligations and capacity.
• Provide clear operational reporting on health, incidents, risks, dependencies and improvements.
• Lead improvements to service delivery and processes.

Skills

ICT operations

service delivery

stakeholder management

ITIL

incident management

leadership

matrixed delivery

Defence experience

Job description

Fujitsu is seeking an experienced Operations Manager to lead day-to-day ICT service delivery across secure Defence environments in Australia. You will oversee performance, readiness and customer outcomes, acting as the operational interface between delivery teams and Defence stakeholders.

The role requires strong ITIL knowledge, stakeholder management, and the ability to coordinate multidisciplinary teams within a matrixed delivery model, ensuring stability and continual improvement across