Operations Manager

Fujitsu Limited; South Canberra; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work

Volunteer leave

Rewards & recognition programs

Inclusive culture

Job summary

Fujitsu is seeking an experienced Operations Manager to lead day-to-day ICT service delivery across secure Defence environments in Australia. You will oversee performance, readiness and customer outcomes, acting as the operational interface between delivery teams and Defence stakeholders.

The role requires strong ITIL knowledge, stakeholder management, and the ability to coordinate multidisciplinary teams within a matrixed delivery model, ensuring stability and continual improvement across

Qualifications

• Significant experience in ICT operations, service delivery or managed services within complex, secure environments.
• Experience engaging with Defence or highly regulated customers.
• Strong stakeholder-management and communication skills with Defence-facing stakeholders.
• Strong knowledge of IT service management and ITIL-aligned practices.
• Experience coordinating multidisciplinary teams in a matrixed delivery model.
• Experience as escalation point for complex service issues.
• Ability to influence outcomes without direct authority across multiple teams.
• Strong analytical capability using service-performance data to manage priorities.
• Experience working across Anzac Park West and HQJO in line with requirements.

Responsibilities

• Oversee daily operational delivery of services across secure Defence environments.
• Maintain end-to-end accountability for service performance, stability, and readiness.
• Manage service-health indicators, SLAs and performance measures.
• Identify risks, degraded performance and recurring issues with coordinated mitigations.
• Lead during high-priority incidents with escalation and stakeholder communication.
• Support incident, problem, change, request and release management practices.
• Drive root-cause analysis and lessons learned to reduce repeat incidents.
• Coordinate service desk, infrastructure, application, security, engineering and service-management teams.
• Balance demand according to mission impact, risk, obligations and capacity.
• Provide clear operational reporting on health, incidents, risks, dependencies and improvements.
• Lead improvements to service delivery and processes.

Skills

ICT operations

service delivery

stakeholder management

ITIL

incident management

leadership

matrixed delivery

Defence experience

Job description

Location Flexibility: Primary Location Only

Posting Start Date: 10/19/26

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the opportunity

We are looking for an experienced Operations Manager to lead the day-to-day operational delivery of our services across secure Defence environments. In this pivotal role, you will oversee service performance, operational readiness and customer outcomes, helping to ensure that critical ICT services remain stable, responsive and aligned with Defence operational priorities. You will be a key operational interface between Fujitsu delivery teams and Defence stakeholders. Operating within a matrixed delivery model, you will bring together technical teams, service-management functions and customer stakeholders to resolve operational issues, manage competing priorities and deliver practical service improvements.

About the role

Your responsibilities will include:

• Overseeing the daily operational delivery of services across secure Defence environments.
• Maintaining end-to-end accountability for service performance, stability, availability and operational readiness.
• Managing service-health indicators, service levels and operational performance measures.
• Identifying emerging risks, degraded performance and recurring issues, then coordinating appropriate mitigation and recovery actions.
• Providing operational leadership during high-priority incidents, including escalation, coordination and stakeholder communication.
• Supporting disciplined incident, problem, change, request and release-management practices.
• Driving root-cause analysis, corrective actions and lessons learned to reduce repeat incidents and operational risk.
• Coordinating service desk, infrastructure, application, security, engineering and service-management teams.
• Balancing operational demand according to mission impact, service risk, contractual obligations and available capacity.
• Providing clear operational reporting covering service health, incidents, risks, dependencies, actions and improvement activity.
• Leading improvements to service delivery, operational controls, processes and ways of working.

About you

You are an experienced ICT operations or service-delivery professional who can lead through influence, bring structure to complex operational environments and coordinate outcomes across multidisciplinary teams.

Essential experience

You will bring:

• Significant experience in ICT operations, service delivery or managed services within a complex, secure or high-availability environment.
• Experience supporting Defence, Federal Government or another highly regulated customer.
• Strong stakeholder-management and communication skills, including experience engaging directly with Defence-facing stakeholders.
• Strong knowledge of IT service management and ITIL-aligned incident, problem, change, request and service-level practices.
• Experience coordinating multidisciplinary or geographically dispersed teams within a matrixed operating model.
• Experience acting as an escalation point for complex service, delivery and customer issues.
• The ability to influence outcomes without direct authority and coordinate resources across multiple technical and service functions.
• Strong analytical capability, including the ability to use service-performance and operational-risk information to manage competing priorities.
• The ability to work across Anzac Park West and Headquarters Joint Operations Command in line with operational and stakeholder requirements.

Desirable experience

Experience in one or more of the following areas would be highly regarded:

• Deployed, command-and-control, information-management or mission-critical ICT services enviroments.
• Secure or operational Defence ICT environments involving dispersed stakeholders and site-based constraints.
• Coordination of application sustainment, infrastructure operations and service-management functions.
• Federated or multi-provider delivery models.
• Service reporting, operational governance, risk management and continuous improvement.
• Building effective relationships and influencing senior stakeholders within complex organisational environments.

Qualifications and security requirements

To be considered for this opportunity, you will need:

• Eligibility to obtain and maintain an Australian Government security clearance at a minimum NV1 level, with a higher clearance where required.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).