Defence Admin & Customer Service Lead — 6m Contract

Toll Group; Townsville City; Sur place; AUD 65 000 - 80 000; Temps partiel

Résumé du poste

Toll Group is seeking a skilled Admin & Customer Service Officer to lead customer service delivery in Defence logistics at Lavarack Barracks. The role focuses on meeting contractual obligations, coordinating with regional management, and delivering high‑quality service within a short-term 6‑month contract.

You will oversee government and defence contracts, attend governance meetings, coach a regional team, and help embed lean processes and continuous improvement while maintaining safety and

Qualifications

• Government & defence experience is required.
• 5–7 years of operations management experience.
• Australian Citizenship and eligibility for Defence Security Clearance.
• Ability to lead teams across multiple locations with a safety focus.

Responsabilités

• Oversee DTL Government & Defence contract from Customer Service perspective.
• Attend governance and command meetings at the contractual level.
• Develop/update and implement processes, systems, practices and policies at a strategic level related to Customer Service.
• Perpetuate a positive, proactive, team-based culture with coaching and feedback.
• Provide oversight to Regional Manager(s) and senior roles to drive continuous improvement and training.
• Participate in management reviews of the QMS.

Connaissances

Government & defence experience

Operations management

Customer service leadership

Stakeholder management

Problem solving

Outils

Warehouse Management Systems

Description du poste

Toll Group is seeking a skilled Admin & Customer Service Officer to lead customer service delivery in Defence logistics at Lavarack Barracks. The role focuses on meeting contractual obligations, coordinating with regional management, and delivering high‑quality service within a short-term 6‑month contract.

You will oversee government and defence contracts, attend governance meetings, coach a regional team, and help embed lean processes and continuous improvement while maintaining safety and