Admin And Customer Service Officer

Toll Group; Townsville City; Sur place; AUD 65 000 - 80 000; Temps partiel

Résumé du poste

Toll Group is seeking a skilled Admin & Customer Service Officer to lead customer service delivery in Defence logistics at Lavarack Barracks. The role focuses on meeting contractual obligations, coordinating with regional management, and delivering high‑quality service within a short-term 6‑month contract.

You will oversee government and defence contracts, attend governance meetings, coach a regional team, and help embed lean processes and continuous improvement while maintaining safety and

Qualifications

• Government & defence experience is required.
• 5–7 years of operations management experience.
• Australian Citizenship and eligibility for Defence Security Clearance.
• Ability to lead teams across multiple locations with a safety focus.

Responsabilités

• Oversee DTL Government & Defence contract from Customer Service perspective.
• Attend governance and command meetings at the contractual level.
• Develop/update and implement processes, systems, practices and policies at a strategic level related to Customer Service.
• Perpetuate a positive, proactive, team-based culture with coaching and feedback.
• Provide oversight to Regional Manager(s) and senior roles to drive continuous improvement and training.
• Participate in management reviews of the QMS.

Connaissances

Government & defence experience

Operations management

Customer service leadership

Stakeholder management

Problem solving

Outils

Warehouse Management Systems

Description du poste

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Admin & Customer Service Officer | Defence Logistics

Location: Lavarack Barracks

Lead a Team Supporting Australia's Defence Capability

We’re looking for skilled Customer Service Manager to act as the main contact for customers and regional management, ensuring that Toll meets its DTL Government & Defence contractual obligations, operational expectations, performance measures, and financial management. This position is a short term contract for 6mths

This is an outstanding opportunity for a people-focused admin person who thrives in fast-paced logistics environments.

Why Join Toll?

• Leadership opportunity within a growing Defence contract


• Strong career pathways


• National and global business exposure


• Leadership training and development


• Work that contributes to Defence capability

About the Role

You’ll be responsible for customer service delivery in their regions aligned with network locations and Defence counterparts and will report to the respective Regional Manager and may be called upon to perform additional duties or functions that support the business.

Key Responsibilities

• Oversee DTL Government & Defence contract from Customer Service perspective


• Attend governance and command meetings at the contractual level in accordance with governance structure


• Review, develop/update and implement effective process, systems, practices and policies at a strategic level related to Customer Service


• Perpetuate a positive, proactive, team-based culture with a focus on providing effective coaching and feedback


• Provide oversight to Regional Manager(s), Senior Managers Operation Planning, Safety Environment and Compliance, Contract and Commercial, Organisational Development, Distribution Optimisation and Warehousing Optimisation to drive continuous improvement and ensure training programs are implemented and maintained in line with DTL contractual requirements, quality standards and expectations


• Participate in management reviews of the QMS

What You\'ll Bring

• Current or past experience in Government & defence is a MUST


• 5-7 years in experience in managing operations and Warehouse Management Systems


• Must be an Australian Citizen and eligible for (and maintain) an Australian AGSVA Defence Security Clearance


• Demonstrated ability to lead teams across a variety of warehouse operations and geographical locations, ensuring priority is given to safe work procedures and encouraging attention to detail


• Experience delivering exceptional customer service and working with a team in quickly resolve issues


• Ability to establish and maintain effective relationships with personnel at all levels, within and external to Toll


• Strong problem solving, financial, negotiation, influencing and stakeholder management skills

Essential Requirements

• Australian Citizenship


• Eligibility for Defence Security Clearance


• Ability to pass medical and background checks

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 14,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide from around 300 sites in over 30 markets, and a forwarding network spanning 140 countries. We are proudly part of Japan Post — www.tollgroup.com

Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals.

All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry‑leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.