Defence Logistics Admin & Customer Service Lead (6mths)

Toll Transport Pty Ltd; Townsville City; On-site; AUD 80,000 - 110,000; Full time

Job summary

Toll Group in Australia is seeking an Admin & Customer Service Officer to lead customer service delivery in Defence contracts from Lavarack Barracks. You will work with regional management to meet contractual obligations, performance measures and financial targets in a fast-paced logistics environment.

This is a six-month contract requiring government and defence experience, a track record of leading teams across locations, and Australian citizenship with DS clearance eligibility.

Qualifications

• Experience in Government & defence is a MUST.
• Australian Citizenship and eligibility for Defence Security Clearance.
• Experience leading teams across multiple locations and warehouse operations.
• Proven ability to deliver exceptional customer service and resolve issues quickly.

Responsibilities

• Oversee Government & Defence contract from Customer Service perspective.
• Attend governance and management meetings per contractual structure.
• Review, develop/update and implement processes and policies related to Customer Service.
• Provide coaching, feedback and maintain a positive team culture.
• Oversee regional managers and support departments to drive continuous improvement and training.

Skills

Leadership

Customer service

Stakeholder management

Problem solving

Financial acumen

Negotiation

Team leadership

Tools

Warehouse Management Systems

Job description

Toll Group in Australia is seeking an Admin & Customer Service Officer to lead customer service delivery in Defence contracts from Lavarack Barracks. You will work with regional management to meet contractual obligations, performance measures and financial targets in a fast-paced logistics environment.

This is a six-month contract requiring government and defence experience, a track record of leading teams across locations, and Australian citizenship with DS clearance eligibility.