Debt Recovery & Customer Solutions Officer

Careers at Council; Taree; Presencial; AUD 67 000 - 81 000; Tempo integral

Resumo da oferta

MidCoast Council is seeking a Debt Recovery Officer to manage a portfolio of outstanding rates, water charges and related accounts from its Administration Centre in Yalawanyi Ganya, Taree. You will review accounts, contact customers and negotiate payment arrangements in line with policy.

Role requires professionalism, persistence and the ability to handle sensitive financial matters while applying council policies fairly. Permanent full-time position with salary around 74k AUD plus super.

Qualificações

• A minimum Certificate IV in Accounting, Finance or an equivalent qualification. Diploma-level qualifications will be viewed favourably.
• Demonstrated experience in debt recovery or financial services.
• Experience providing high-quality customer service in situations involving sensitive financial matters.
• A calm, respectful and resilient approach to customer service.
• The ability to negotiate practical outcomes and maintain professional relationships.
• The ability to interpret and apply legislation, policies and procedures.
• Strong analytical and problem-solving skills.
• Experience using Microsoft Office, particularly Excel, and accounting systems. TechnologyOne experience will be viewed favourably.

Responsabilidades

• Review outstanding debt reports and identify accounts requiring follow-up.
• Contact customers regarding overdue rates, water charges and other Council accounts.
• Maintain clear and accurate records of customer contact and recovery action.
• Negotiate and approve payment arrangements in accordance with Council's Debt Recovery Policy.
• Monitor payment arrangements and follow up missed or overdue payments.
• Prepare information for legal recovery action undertaken by Council or its appointed Debt Recovery Agent.
• Liaise with Council's Debt Recovery Agent regarding legal recovery matters.
• Prepare information relating to potential water restriction action.
• Reconcile Debt Recovery Agent invoices and advise Revenue Officers of amounts to be allocated.
• Identify accounts that may qualify for sale of land for unpaid rates action.
• Prepare information required for proof of debt and assist with sale action.
• Prepare monthly status and statistical reports.
• Investigate returned notices and use appropriate databases and authorities to locate updated contact details.
• Respond to customer enquiries by telephone, email and at the customer counter.
• Support the wider Revenue team to provide an efficient and customer-focused service.

Conhecimentos

Debt recovery

Customer service

Negotiation

Communication

Formação académica

Certificate IV in Accounting

Diploma (advantageous)

Ferramentas

Excel

TechnologyOne

Descrição da oferta de emprego

MidCoast Council is seeking a Debt Recovery Officer to manage a portfolio of outstanding rates, water charges and related accounts from its Administration Centre in Yalawanyi Ganya, Taree. You will review accounts, contact customers and negotiate payment arrangements in line with policy.

Role requires professionalism, persistence and the ability to handle sensitive financial matters while applying council policies fairly. Permanent full-time position with salary around 74k AUD plus super.