Dealer Performance & Aftersales Growth Lead

Toyota New Zeland; Sydney; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible hours and hybrid work

Free car parking

Career development and rotations

Volunteer days and community support

Job summary

Toyota Motor Corporation Australia is seeking a Dealer Business Account Manager to join our Field Operations Division in Sydney. You will implement and communicate Parts & Service strategies across our Dealer Network, driving best-practice fixed operations and helping dealers maximise profitability and customer satisfaction.

Based at Sydney Olympic Park, this permanent role offers hybrid working arrangements and opportunities to influence service outcomes across a wide network of dealers.

Qualifications

• A relevant degree or equivalent industry experience.
• Demonstrated project management experience and strong financial acumen.
• Exceptional stakeholder management and relationship-building skills.
• Strong analytical and problem-solving capabilities, with the ability to interpret data and drive business improvements.
• The ability to influence, coach and support a diverse Dealer Network.
• An understanding of automotive Dealer operations and networks (highly regarded).

Responsibilities

• Implement and communicate Parts & Service strategies across the Dealer Network and drive best-practice fixed operations.
• Collaborate with Dealers to provide tools, resources, and support to maximise profitability, customer satisfaction and retention.
• Provide expert advice to Dealer management on aftersales policies, standards and marketing initiatives.
• Review and optimise processes to support parts sales performance and KPI achievement.
• Analyse dealer performance data to drive aftersales improvements and workshop throughput.
• Build Dealer capability through training, coaching and certification programs.
• Ensure compliance with legislation and Toyota requirements across the Dealer Network.

Skills

Project management

Financial acumen

Stakeholder management

Analytical thinking

Influence & coaching

Automotive dealer ops knowledge

Education

Bachelor’s degree or equivalent

Job description

Toyota Motor Corporation Australia is seeking a Dealer Business Account Manager to join our Field Operations Division in Sydney. You will implement and communicate Parts & Service strategies across our Dealer Network, driving best-practice fixed operations and helping dealers maximise profitability and customer satisfaction.

Based at Sydney Olympic Park, this permanent role offers hybrid working arrangements and opportunities to influence service outcomes across a wide network of dealers.