Dealer Network & Aftersales Growth Manager

Toyota Group; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Company car program

Private health insurance contribution

Vehicle discounts

Job summary

Toyota Motor Corporation Australia is seeking a Dealer Business Account Manager to join our Field Operations Division in Sydney. You will implement and communicate Parts & Service strategies, driving best-practice fixed operations across our Dealer Network to maximise profitability and customer satisfaction.

You will work closely with Dealers to provide tools, resources, expertise and support for improved retention and performance, with a strong emphasis on compliance and continuous improvement.

Qualifications

• A relevant degree or equivalent industry experience.
• Demonstrated project management experience and strong financial acumen.
• Exceptional stakeholder management and relationship-building skills.
• Strong analytical and problem-solving capabilities, with the ability to interpret data and drive business improvements.
• The ability to influence, coach and support a diverse Dealer Network.
• An understanding of automotive Dealer operations (highly regarded).

Responsibilities

• Provide expert advice and support to Dealer management teams in developing and implementing aftersales policies, standards and marketing initiatives that drive customer satisfaction and align with regional Parts & Service objectives.
• Implement, review and optimise operational practices, processes and procedures to support parts sales performance, KPI achievement and continuous improvement initiatives.
• Analyse Dealer performance data and aftersales improvement opportunities to enhance parts and accessory sales, service retention, customer satisfaction, workshop throughput and overall profitability.
• Build Dealer capability by identifying training needs, providing coaching and supporting certification, recertification and warranty system review programs.
• Ensure compliance across the Dealer Network with relevant legislation, Toyota operational requirements and Dealer Agreement obligations, including Toyota For Life, Toyota Service Marketing, Warranty Labour Rate and Warranty System Review programs, helping minimise risk and maintain operational excellence.

Skills

Project management

Financial acumen

Stakeholder management

Analytical thinking

Data interpretation

Leadership

Education

Relevant degree or industry experience

Job description

Toyota Motor Corporation Australia is seeking a Dealer Business Account Manager to join our Field Operations Division in Sydney. You will implement and communicate Parts & Service strategies, driving best-practice fixed operations across our Dealer Network to maximise profitability and customer satisfaction.

You will work closely with Dealers to provide tools, resources, expertise and support for improved retention and performance, with a strong emphasis on compliance and continuous improvement.