Dealer Network Growth & Strategy Manager

Toyota Financial Services; New South Wales; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Toyota Financial Services, based at Sydney Olympic Park, is seeking a Dealer Business Account Manager to lead aftersales strategy and support across our dealer network. You will implement Parts & Service plans, drive profitability and improve customer satisfaction.

You will collaborate with dealers to provide tools and resources, align with regional objectives, and optimise operational practices to achieve KPI targets and long-term loyalty.

Qualifications

• A relevant degree or equivalent industry experience.
• Demonstrated project management experience and strong financial acumen.
• Exceptional stakeholder management and relationship-building skills.
• Strong analytical and problem-solving capabilities with data-driven mindset.
• Ability to influence, coach and support a diverse dealer network.
• Understanding of automotive dealer operations (advantageous).

Responsibilities

• Provide expert advice and support to Dealer management teams in developing and implementing aftersales policies, standards and marketing initiatives that drive customer satisfaction and align with regional Parts & Service objectives.
• Implement, review and optimise operational practices, processes and procedures to support parts sales performance, KPI achievement and continuous improvement initiatives.
• Analyse Dealer performance data and aftersales improvement opportunities to enhance parts and accessory sales, service retention, customer satisfaction, workshop throughput and overall profitability.
• Build Dealer capability by identifying training needs, providing coaching and supporting certification, recertification and warranty system review programs.
• Ensure compliance across the Dealer Network with relevant legislation, Toyota operational requirements and Dealer Agreement obligations, including Toyota For Life, Toyota Service Marketing, Warranty Labour Rate and Warranty System Review programs, helping minimise risk and maintain operational excellence.

Skills

Project management

Stakeholder management

Analytical skills

Financial acumen

Influence and coaching

Automotive dealer operations knowledge

Education

Relevant degree or equivalent experience

Job description

Toyota Financial Services, based at Sydney Olympic Park, is seeking a Dealer Business Account Manager to lead aftersales strategy and support across our dealer network. You will implement Parts & Service plans, drive profitability and improve customer satisfaction.

You will collaborate with dealers to provide tools and resources, align with regional objectives, and optimise operational practices to achieve KPI targets and long-term loyalty.