DC Operations Director

Zerra DC; Dalby; Vor Ort; AUD 180.000 - 260.000; Vollzeit

Zusammenfassung

Zerra DC is establishing the operating organisation for Western Downs Digital Park in Queensland. The DC Operations Director will lead the live technical operation, ensuring safety, reliability and customer service across critical facilities, maintenance and security in a 24/7 environment.

You will own risk governance, change, and incident management, while guiding multi-disciplinary teams, vendors and budgets to deliver uptime and continuous service improvements for a hyperscale data centre

Qualifikationen

• Led a live mission-critical or large-scale operation with accountability for reliability and service delivery.
• Experience with data centre environments or comparable critical infrastructure.

Aufgaben

• Lead the live technical operation within the data centre boundary.
• Ensure safe, reliable and efficient operations with uptime and customer service levels.
• Oversee operational risk, change and incident governance; manage a 24-hour operating environment.
• Coordinate multidisciplinary teams and vendor performance; act as senior customer contact.
• Oversee the DC operations budget, forecasts, cost control and reporting.

Kenntnisse

Leadership

Vendor management

Change management

Incident response

Budget & cost control

HSEQ compliance

SLA/KPI management

Team leadership

Jobbeschreibung

Take operational ownership of the critical environment at the heart of Western Downs Digital Park.

Location

Kogan, Queensland | Reports to Senior Operations Director

About Zerra DC

Zerra DC develops and operates hyperscale data centre campuses across Australia, Japan and India, delivering capacity at scale into markets being reshaped by the growth of cloud and AI. Zerra DC is part of AGP Sustainable Real Assets, a global infrastructure and real assets business with more than 800 professionals across 15 offices.

Western Downs Digital Park

Western Downs Digital Park is a major new hyperscale data centre campus at Kogan in Queensland. This is an opportunity to help establish the operating organisation, systems and service culture for a critical new digital infrastructure asset from the ground up.

The role

The DC Operations Director will lead the live technical operation within the data centre boundary. You will be accountable for safe, reliable and efficient operations, protecting uptime and customer service levels across the campus's critical facilities, maintenance and security functions.

This role brings together technical services managers, maintenance, technicians, security leaders and specialist vendors within a disciplined 24-hour operating environment. You will own operational risk, change and incident governance and act as a senior point of contact for the customer.

What you will lead

• Critical facilities operations and customer services within the data centre boundary.
• Technical services, maintenance, security and specialist vendor performance.
• Availability, uptime, SLA performance and the early identification and mitigation of operational risk.
• Change control, incident management, root-cause review and continual service improvement.
• The DC operations budget, forecasts, cost control and performance reporting.
• Business continuity, emergency response and HSEQ compliance.

What you will bring

You will have led a live mission-critical or large-scale critical infrastructure operation with direct accountability for reliability, service delivery and technical teams. Data centre experience is highly valuable; comparable experience may include hospitals, pharmaceuticals, utilities, energy or advanced manufacturing where uninterrupted operation is essential.

• Strong knowledge of mechanical and electrical critical infrastructure, maintenance and security systems.
• Leadership of multidisciplinary technical teams and specialist vendors in a 24-hour environment.
• Experience managing customer SLAs and KPIs within a formal risk framework.
• Practical expertise in change management, incident response, escalation and post-incident review.
• Commercial capability across budgets, contracts and vendor performance.
• A hands-on, decisive and improvement-focused leadership style.

The opportunity

This is a defining appointment within the team that will bring Western Downs Digital Park into operation. You will join at a stage when your experience can directly influence how the campus is mobilised, operated and continually improved.