Hyperscale Data Center Operations Lead

Zerra DC; Dalby; On-site; AUD 180,000 - 260,000; Full time

Job summary

Zerra DC is establishing the operating organisation for Western Downs Digital Park in Queensland. The DC Operations Director will lead the live technical operation, ensuring safety, reliability and customer service across critical facilities, maintenance and security in a 24/7 environment.

You will own risk governance, change, and incident management, while guiding multi-disciplinary teams, vendors and budgets to deliver uptime and continuous service improvements for a hyperscale data centre

Qualifications

• Led a live mission-critical or large-scale operation with accountability for reliability and service delivery.
• Experience with data centre environments or comparable critical infrastructure.

Responsibilities

• Lead the live technical operation within the data centre boundary.
• Ensure safe, reliable and efficient operations with uptime and customer service levels.
• Oversee operational risk, change and incident governance; manage a 24-hour operating environment.
• Coordinate multidisciplinary teams and vendor performance; act as senior customer contact.
• Oversee the DC operations budget, forecasts, cost control and reporting.

Skills

Leadership

Vendor management

Change management

Incident response

Budget & cost control

HSEQ compliance

SLA/KPI management

Team leadership

Job description

Zerra DC is establishing the operating organisation for Western Downs Digital Park in Queensland. The DC Operations Director will lead the live technical operation, ensuring safety, reliability and customer service across critical facilities, maintenance and security in a 24/7 environment.

You will own risk governance, change, and incident management, while guiding multi-disciplinary teams, vendors and budgets to deliver uptime and continuous service improvements for a hyperscale data centre