Day Surgery Receptionist & Patient Concierge

Genea; Sydney; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Inclusive Employer

Family Friendly Workplace

Job summary

Genea is seeking a professional Receptionist to join our Day Surgery unit in Sydney. You will be the first point of contact for patients and visitors, delivering exceptional customer service while managing administrative tasks in a fast-paced healthcare setting.

The ideal candidate will be organized, calm under pressure, and capable of multitasking across scheduling, registration, and communications. Working Monday, Tuesday and Wednesday with a start time of 6.15am, this role supports the

Qualifications

• Proven experience as a receptionist or in a customer service role.
• Excellent phone etiquette and communication skills.
• Proficiency with appointment scheduling systems and general office software.
• Strong organizational and time management skills.
• Ability to multitask and prioritize in a busy environment.
• Professional demeanor with a friendly and empathetic approach.
• Attention to detail and accuracy in data entry.
• Ability to maintain patient confidentiality and handle sensitive information.
• Reliable and punctual with a commitment to excellent customer service.

Responsibilities

• Greet patients and visitors in a friendly and professional manner upon arrival at the Day Surgery unit.
• Schedule and confirm patient appointments using our practice management system.
• Register new patients and maintain accurate patient records and documentation.
• Answer and direct incoming phone calls, taking messages and providing information as needed.
• Process patient check-ins and check-outs, collecting necessary information and payments.
• Manage appointment calendars and coordinate scheduling across multiple surgical teams.
• Maintain a clean, organized, and welcoming reception area.
• Handle patient inquiries with empathy and direct complex concerns to appropriate staff members.
• Perform data entry tasks accurately and efficiently while maintaining patient confidentiality.
• Assist with administrative duties such as filing, copying, and organizing medical records.
• Support the surgical team by communicating patient status updates and managing waiting areas.
• Comply with all healthcare privacy regulations and organizational policies.

Skills

Customer service

Phone etiquette

Scheduling systems

Organizational skills

Multitasking

Data entry

Confidentiality

Professional demeanor

Tools

Practice management system

Office software

Job description

Genea is seeking a professional Receptionist to join our Day Surgery unit in Sydney. You will be the first point of contact for patients and visitors, delivering exceptional customer service while managing administrative tasks in a fast-paced healthcare setting.

The ideal candidate will be organized, calm under pressure, and capable of multitasking across scheduling, registration, and communications. Working Monday, Tuesday and Wednesday with a start time of 6.15am, this role supports the