Day Surgery Front Desk & Patient Concierge

Genea; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Genea is seeking a professional Receptionist to join the Day Surgery unit in Sydney, Australia. You will be the first point of contact for patients and visitors, delivering friendly, efficient service while handling registration, appointments, payments, and documentation.

The ideal candidate will be organized, able to multitask in a fast-paced healthcare setting, and maintain confidentiality. Monday to Wednesday start at 6.15am, with a welcoming, patient-focused approach and a commitment to

Qualifications

• Proven experience as a receptionist or in a customer service role.
• Proficiency with appointment scheduling systems and office software.
• Strong organizational and time management skills.
• Ability to multitask in a busy healthcare environment.
• Professional demeanor with empathy and attention to detail.
• Ability to maintain patient confidentiality and handle sensitive information.
• Reliable and punctual with a commitment to excellent customer service.
• Experience in healthcare or medical office setting preferred.
• Familiarity with medical terminology and healthcare administration.
• Experience with healthcare-specific software programs is advantageous.

Responsibilities

• Greet patients and visitors at the Day Surgery unit.
• Schedule and confirm patient appointments using the practice system.
• Register new patients and maintain accurate records.
• Answer and direct calls, take messages, provide information.
• Process check-ins/check-outs and collect information and payments.
• Manage calendars and coordinate scheduling across teams.
• Maintain a clean, welcoming reception area.
• Handle inquiries with empathy and direct complex concerns to staff.
• Data entry with accuracy while protecting privacy.
• Assist with filing, copying, and organizing medical records.

Skills

Receptionist experience

Scheduling systems

Data entry

Confidentiality

Customer service

Medical office experience

Tools

Office software

Practice management system

Job description

Genea is seeking a professional Receptionist to join the Day Surgery unit in Sydney, Australia. You will be the first point of contact for patients and visitors, delivering friendly, efficient service while handling registration, appointments, payments, and documentation.

The ideal candidate will be organized, able to multitask in a fast-paced healthcare setting, and maintain confidentiality. Monday to Wednesday start at 6.15am, with a welcoming, patient-focused approach and a commitment to