Datapay Consultant

Datacom; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Remote working

Flexi-hours

Professional development opportunities

Social events

Job summary

A leading IT services provider in Sydney is seeking a Datapay Consultant to support clients with payroll inquiries. This role requires strong knowledge of Australian payroll and Datapay software, along with excellent problem-solving and communication skills. The position offers flexibility with remote working options and a focus on client satisfaction. Ideal for candidates with over 2 years of payroll processing experience.

Qualifications

• Strong knowledge of Australian payroll legislation.
• Experience in using Datapay payroll software.
• Over 2 years' experience in payroll processing.

Responsibilities

• Assist Datapay clients with their queries, ensuring client satisfaction.
• Answering client queries in a professional, knowledgeable, and timely manner.
• Mentoring new consultants and sharing best practices.

Skills

Knowledge of Australian payroll legislation

Experience with Datapay payroll software

End-to-end payroll processing

Problem-solving skills

Communication skills

Attention to detail

Job description

Datapay Consultant

A$80,000.00/yr - A$110,000.00/yr base pay range. This range is provided by Datacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

This role is working within the Datapay Direct Customer Success team. The Datapay Consultant role is to assist Datapay clients with their queries, ensuring client satisfaction. This role also involves supporting ad-hoc tasks as needed.

Flexibility with 4 days at home and 1 day in the office. Based in Sydney, aligned with Perths business hours (10:30am - 7pm Sydney time).

What you\'ll do

• Answering client queries in a professional, knowledgeable, and timely manner.
• Confidently explain calculations and assist with problem solving.
• Manage client expectations and ensure customer satisfaction.
• Attend relevant product and skill courses and share relevant points with the team.
• Share information and best practices amongst the team.
• Provide a learning environment while mentoring new consultants.
• Work within the Customer Success team to achieve our goals.
• Keep client records updated and log all customer emails.

What you\'ll bring

• Strong knowledge of Australian payroll legislation.
• Experience in using Datapay payroll software.
• Experience in end-to-end payroll processing.
• Understanding of payroll processing in a bureau environment is an advantage.
• Over 2 years\' experience in payroll processing.
• Excellent problem-solving skills with the ability to mentor and support others.
• Strong communication and interpersonal skills.
• Ability to clearly explain policies and procedures.
• Excellent attention to detail and accuracy.

Why join us

Datacom is one of Australia and New Zealand\'s largest suppliers of Information Technology professional services. We maintain a dynamic, agile, small business feel and value our people, culture and energy. We offer perks such as social events, remote working, flexi-hours and professional development opportunities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• IT Services and IT Consulting