Data Sharing Advisor

Department of Transport and Planning; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

The Department of Transport and Planning in Melbourne is seeking a customer-oriented professional to manage regular communications with customers and stakeholders, respond to inquiries, and resolve issues efficiently.

You will escalate complex matters when needed and work to ensure data-sharing processes comply with required standards and policies. Australian work rights and service-excellence commitment are essential.

Qualifications

• Qualifications and experience relevant to the position (mandatory).
• Line with position requirements and standard expectations.

Responsibilities

• Regular communication with customers and stakeholders, respond to questions, resolve issues and escalate matters when needed.
• Ensure requests are managed smoothly, customers receive a professional service and data-sharing activities meet required standards.

Skills

Communication skills

Customer service

Stakeholder management

Job description

The role involves regular communication with customers and stakeholders, responding to questions, resolving issues and escalating matters when needed.

Key responsibilities

• Success in the role helps ensure requests are managed smoothly, customers receive a professional service, and data-sharing activities meet required standards and processes.
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

What you need

• Qualifications and experience.
• – Relevant qualifications and experience in line with position requirements (mandatory).