Senior Advisor Customer Insights

NSW Department of Customer Service

Bathurst

On-site

AUD 133,000 - 147,000

Full time

10 days ago

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Job summary

Spatial Services, a division of the NSW Department of Customer Service, is seeking a Senior Advisor Customer Insights in Bathurst to drive analytics, reporting and customer-centric improvements. You will work in a multidisciplinary team to enhance access to Spatial Services data and services, supporting decision-making with insights.

The role requires strong communication, stakeholder management and leadership capabilities, plus collaboration across the product lifecycle to deliver high-quality

Qualifications

Tertiary qualifications and/or professional accreditation.
Experience leading teams and delivering outcomes.
Excellent communication and customer relationship skills.

Responsibilities

Improve customer access to Spatial Services data, products and services.
Deliver customer insights, analytics, reporting and project support to drive informed decision-making.
Champion a customer-first approach to improve customer outcomes and experiences.
Collaborate across the full product lifecycle, including development, release, maintenance and continuous improvement.
Support stakeholder engagement activities and build relationships with customers, partners, and communities.
Coordinate and deliver outreach initiatives, including events, communication campaigns.
Promote Spatial Services programs, products and services to broad audiences.

Skills

Customer Insights

Customer Analytics

Data Analytics

Reporting & Insights

Stakeholder Engagement

Relationship Management

Project Coordination

Team Leadership

Education

Tertiary Qualification

Professional Accreditation

Job description

Senior Advisor Customer Insights

Ongoing, full time (35hp/w) opportunity
Clerk Grade 9/10 - $133,348 to $146,945 base salary per annum plus superannuation and annual leave loading
Bathurst location - flexible working arrangements may be available in line with the DCS Flexible Working Policy

About Spatial Services

Spatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales. Spatial Services' integrated framework connects the people of NSW to a comprehensive package of land and property services including property information, surveying and mapping.

Spatial Services provides land information services to individuals, businesses, government agencies and non-profit organisations throughout NSW, Australia and internationally.

About the role

Work within a multidisciplinary team to improve customer access to Spatial Services data, products and services.
Deliver customer insights, analytics, reporting and project support to drive informed decision-making.
Champion a customer-first approach to improve customer outcomes and experiences.
Collaborate across the full product lifecycle, including development, release, maintenance and continuous improvement.
Help deliver high-quality solutions that meet customer needs and enhance service delivery.
Support stakeholder engagement activities and build strong relationships with customers, partners, community groups and industry stakeholders.
Coordinate and deliver outreach initiatives, including events, workshops and communication campaigns.
Promote Spatial Services programs, products and services to a broad range of audiences.
Support best practice standards for the quality, management and delivery of spatial data.
Identify and promote business development opportunities for Spatial Services products and services.
Contribute to the successful delivery, adoption and ongoing enhancement of NSW POINT for Spatial Services customers.

The ideal candidate will have

Excellent communication and customer relationship skills
The ability to be flexible and adaptable to both a changing environment as well as priorities
The ability to solve problems and collaborate with internal and external stakeholders
Experience leading teams and delivering outcomes

Essential requirements

Tertiary qualifications and/or professional/industry accreditation and/or relevant industry experience

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Closing Date: Thursday 24th September @ 9.59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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Information on adjustments available for the recruitment process

Desired Skills and Experience