Data Platform Support Engineer

Accenture PLC; City of Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Accenture is seeking a Support Engineer to help scale a computer vision enabled software platform across hundreds of stores. You will analyse performance, monitor deployed systems, and perform preventative maintenance to minimise downtime.

You'll work in the Data & AI Platform team, contributing to research, rapid experimentation, proof-of-concepts, and production solutions, with exposure to Azure, Kubernetes, and monitoring tools, while maintaining strong problem-solving skills.

Qualifications

• Work experience in computer science, software engineering or technical support.

Responsibilities

• Analyse the performance of different solutions to select the best for the given use case.
• Monitor our deployed systems.
• Carry out preventative maintenance to ensure minimal downtime of the solution in stores.
• Analyse data from deployed solutions to create insights and reports for stakeholders.
• Perform evaluations of third-party tools to assist with monitoring and/or dashboarding for the solution.
• Remedy any incidents that cause downtime to the solution.

Skills

Computer science background

Software engineering

Technical support

Tools

Docker

Podman

Kubernetes

Kafka

GitOps

Ansible

K3s

AKS

Azure Monitor

KQL

Azure

AWS

GCP

Job description

About the Team

As the way we shop continues to evolve, ourDigital teamkeeps us at the cutting edge. Driven by our innovative, inclusive and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.

The Data & AI Platform team focuses on accelerating innovation through providing thought leadership, facilitation, rapid experimentation and enabling platforms to test & scale emerging technology opportunities.

What you’ll be doing

As a Support Engineer, you will be working to support a computer vision enabled software platform as it scales to hundreds of stores. This includes data analysis, implementation, deployment, and solution monitoring.

Working in an innovation team, you will contribute to a range of project types including research works, rapid experimentation, proof-of-concepts, and productionised solutions.

Your primary responsibilities will be to:

• Analyse the performance of different solutions to select the best for the given use case.
• Monitor our deployed systems.
• Carrying out preventative maintenance to ensure minimal downtime of the solution in stores.
• Analyse data from deployed solutions to create insights and reports for stakeholders.
• Perform evaluations of third-party tools to assist with monitoring and/or dashboarding for the solution.
• Remedy any incidents that cause downtime to the solution.

Good things you’ll need

• Work experience in a relevant field (e.g. computer science, software engineering, technical support).
• An understanding of container build, deployment and runtime e.g. Docker or Podman
• Comfortable working in a headless Linux operating system, Redhat in particular.
• Demonstrated experience coding in Python, experience with the Kubernetes, kafka, GitOps.
• Experience with Ansible tools
• Experience in K3s and AKS will be highly desirable
• Experience with Azure Cloud platform especially Azure monitor
• Experience with Kusto Query Language (KQL) to build Azure dashboards and alerts
• Some experience with metric monitoring tools for data streams
• Excellent problem solving and debugging skills.
• Some exposure to cloud services (e.g. Azure, AWS or GCP)

Benefits of working at Accenture:

18 weeks paid parental leave

Long & short-term career break opportunities

Structured career development program

Local and international career opportunities.

Certified as a Family Inclusive Workplace™

Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

We are a WORK180 Endorsed Employer, to see our benefits and policies click here

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

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Equal Employment Opportunity Statementfor Australia:

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