Data Platform Support Engineer

Accenture; City of Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Career break opportunities

Structured career development

Flexible work arrangements

Job summary

Accenture is seeking a Support Engineer to work with a computer vision-enabled software platform across stores. Your role will involve data analysis, implementation, and monitoring solutions to ensure performance and reliability.

This innovation-focused position requires hands-on experience with container technologies and cloud services. Candidates should have a strong background in Python and Linux, coupled with problem-solving capabilities to address any issues in the deployment.

Qualifications

• Work experience in a relevant field (e.g., computer science, software engineering).
• Comfortable working in a headless Linux operating system, preferably Redhat.
• Demonstrated experience coding in Python, Kubernetes, and GitOps.

Responsibilities

• Support a software platform for computer vision in stores.
• Monitor deployed systems to ensure functionality.
• Carry out preventative maintenance for minimal downtime.

Skills

Data analysis

Container deployment

Linux operating systems

Python coding

Kubernetes

Ansible tools

Azure Cloud platform

Kusto Query Language

Problem solving

Cloud services exposure

Education

Relevant work experience (e.g., computer science)

Tools

Docker

Podman

Kafka

Job description

About the Team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.

The Data & AI Platform team focuses on accelerating innovation through providing thought leadership, facilitation, rapid experimentation and enabling platforms to test & scale emerging technology opportunities.

What you’ll be doing

As a Support Engineer, you will be working to support a computer vision enabled software platform as it scales to hundreds of stores. This includes data analysis, implementation, deployment, and solution monitoring.

Working in an innovation team, you will contribute to a range of project types including research works, rapid experimentation, proof-of-concepts, and productionised solutions.

Your primary responsibilities will be to:

• Analyse the performance of different solutions to select the best for the given use case.


• Monitor our deployed systems.


• Carrying out preventative maintenance to ensure minimal downtime of the solution in stores.


• Analyse data from deployed solutions to create insights and reports for stakeholders.


• Perform evaluations of third-party tools to assist with monitoring and/or dashboarding for the solution.


• Remedy any incidents that cause downtime to the solution.

Good things you’ll need

• Work experience in a relevant field (e.g. computer science, software engineering, technical support).


• An understanding of container build, deployment and runtime e.g. Docker or Podman


• Comfortable working in a headless Linux operating system, Redhat in particular.


• Demonstrated experience coding in Python, experience with the Kubernetes, kafka, GitOps.


• Experience with Ansible tools


• Experience in K3s and AKS will be highly desirable


• Experience with Azure Cloud platform especially Azure monitor


• Experience with Kusto Query Language (KQL) to build Azure dashboards and alerts


• Some experience with metric monitoring tools for data streams


• Excellent problem solving and debugging skills.


• Some exposure to cloud services (e.g. Azure, AWS or GCP)

Benefits of working at Accenture:

• 18 weeks paid parental leave


• Long & short-term career break opportunities


• Structured career development program


• Local and international career opportunities.


• Certified as a Family Inclusive Workplace


• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.


• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is a an EEO and affirmative action Employee of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone].

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone].

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.