Data Platform Support Engineer

8200 Accenture Australia P/L Company; City of Melbourne; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Parental leave

Career development

Flexible work

Diversity & Inclusion

Job summary

Accenture Australia is seeking a Support Engineer to back a computer vision enabled software platform as it scales across hundreds of stores. You will analyze performance, monitor deployments and contribute to rapid experimentation in an innovation team.

You will work with Docker, Kubernetes, Linux (Red Hat), Python coding, and Azure monitoring to build insights and dashboards while ensuring minimal downtime. This role offers growth and flexible work arrangements across Melbourne.

Qualifications

• Work experience in a relevant field (e.g. computer science, software engineering, technical support).
• Understanding of container build, deployment and runtime (Docker or Podman).
• Comfortable in headless Linux (Red Hat).
• Experience coding in Python and with Kubernetes, Kafka, GitOps.
• Experience with Ansible tools.
• Experience in K3s and AKS desirable.
• Experience with Azure Cloud platform especially Azure Monitor.
• Experience with Kusto Query Language (KQL) to build Azure dashboards and alerts.
• Exposure to cloud services (Azure, AWS or GCP) and metric monitoring tools.
• Excellent problem solving and debugging skills.

Responsibilities

• Analyse the performance of different solutions to select the best for the given use case.
• Monitor our deployed systems.
• Carrying out preventative maintenance to ensure minimal downtime of the solution in stores.
• Analyse data from deployed solutions to create insights and reports for stakeholders.
• Perform evaluations of third‑party tools to assist with monitoring and/or dashboarding for the solution.
• Remedy any incidents that cause downtime to the solution.

Skills

Analytical thinking

Problem solving

Team collaboration

English communication

Python coding

Docker

Kubernetes

Linux (Red Hat)

Ansible

Azure

KQL

GitOps

Monitoring tools

Tools

Docker

Kubernetes

Linux

Azure Monitor

Ansible

K3s

AKS

Kafka

GitOps

Kusto Query Language

Job description

About the Team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing. The Data & AI Platform team focuses on accelerating innovation through providing thought leadership, facilitation, rapid experimentation and enabling platforms to test & scale emerging technology opportunities.

What you’ll be doing

As a Support Engineer, you will be working to support a computer vision enabled software platform as it scales to hundreds of stores. This includes data analysis, implementation, deployment, and solution monitoring. Working in an innovation team, you will contribute to a range of project types including research works, rapid experimentation, proof-of-concepts, and productionised solutions.

Responsibilities

• Analyse the performance of different solutions to select the best for the given use case.
• Monitor our deployed systems.
• Carrying out preventative maintenance to ensure minimal downtime of the solution in stores.
• Analyse data from deployed solutions to create insights and reports for stakeholders.
• Perform evaluations of third‑party tools to assist with monitoring and/or dashboarding for the solution.
• Remedy any incidents that cause downtime to the solution.

Good things you’ll need

• Work experience in a relevant field (e.g. computer science, software engineering, technical support).
• An understanding of container build, deployment and runtime e.g. Docker or Podman.
• Comfortable working in a headless Linux operating system, Redhat in particular.
• Demonstrated experience coding in Python, experience with the Kubernetes, kafka, GitOps.
• Experience with Ansible tools.
• Experience in K3s and AKS will be highly desirable.
• Experience with Azure Cloud platform especially Azure monitor.
• Experience with Kusto Query Language (KQL) to build Azure dashboards and alerts.
• Some experience with metric monitoring tools for data streams.
• Excellent problem solving and debugging skills.
• Some exposure to cloud services (e.g. Azure, AWS or GCP).

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates.

The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is a an EEO and affirmative action employee of females/minorities/veterans/individuals with disabilities.

Equal Employment Opportunity Statementfor Australia: At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.

If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone].

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

Accenture is a an EEO and affirmative action employee of females/minorities/veterans/individuals with disabilities.

Equal Employment Opportunity Statementfor Australia: At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture