Senior Product Engineer (Amanda)

NSW Department of Customer Service; Sydney; Hybrid; AUD 125,693 - 138,510; Full time

Job summary

The NSW Department of Customer Service is seeking a Senior Product Engineer to lead high-quality ICT and digital systems development. This full-time role involves engaging in agile practices, optimizing product solutions, and fostering a collaborative environment across government digital platforms. Salary ranges from A$125,693 to A$138,510 annually, reflecting the seniority and expertise required.

Qualifications

• Extensive experience in product development and system design.
• Advanced experience (4+ years) with SQL and database development.
• Expertise in API systems and version control systems.

Responsibilities

• Lead the build and deployment of high-quality digital systems.
• Participate in agile ceremonies and code reviews.
• Engage with stakeholders to align on project objectives.

Skills

SQL programming

Systems integration

API development

Agile methodologies

Code review practices

Communication of technical concepts

Job description

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NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$125,693.00/yr - A$138,510.00/yr

Clerk Grade: DCS Clerk Grade 09/10 ($125,693 to $138,510 base salary per annum + superannuation and annual leave loading)

Employment Type: Temporary full-time opportunity until 1st Jul 2026 (potential for extension)

Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)

The opportunity

We are now inviting applications for the opportunity of Senior Product Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role, you will lead the build and deployment of high-quality, reliable, reusable and maintainable ICT / Digital systems and/or networks to support the delivery of strategic objectives for the Organisation and/or partner agencies.

Day to day responsibilities

• Attending agile ceremonies such as stand-ups, sprint planning, sprint review to provide overview and insights on working being delivered as a part of a multi-disciplinary Product Team
• Participate in code reviews to ensure high-quality code is delivered across the engineer chapter, ensuring reuseable and scalable code is produced
• Deliver and execute on delivery of code that support the delivery of All of Government products and services

What you will bring to this role

• Extensive experience in end-to-end product development, ensuring high-quality delivery through the build, release, maintenance, and enhancement of thoroughly tested and optimised features.
• Expertise in providing specialist advice to enhance solution design and collaborating with cross-functional teams to deliver valuable software aligned with the organization's ICT/Digital strategy
• Experience in design and iterative testing of products/systems to ensure compliance with standards, enhancing code quality and reducing operational risk
• Experience in enhancing developer practices to drive high performance in ICT/Digital product and system development, while managing technology changes to optimise outcomes in line with organisational and government priorities.
• Experience in optimising system requirements for enhanced efficiency, security, and customer-oriented ICT/Digital capabilities, while coaching engineers to deliver high-quality, compliant services and a positive customer experience.
• Advanced experience (4 years +) with SQL queries, SQL programming (database procedures/functions), and database development
• Experience with systems integration, APIs (Web services, RESTful, SOAP, HTTP)
• Groovy / Java scripting experience highly desirable but not essential
• Amanda experience highly desirable but not essential
• Experience with version control systems (e.g., Git, GitHub, GitLab, SVN) including managing repositories, branching strategies, and conducting code reviews.
• Solution design including creation of detailed design documentation and presentations to Governance
• Guidance and mentorship to junior product engineers, fostering their growth and enhancing team productivity
• Proactive engagement with stakeholders to refine business requirements and acceptance criteria, driving alignment with project goals
• Communication of technical concepts to non-technical stakeholders in a clear and relatable manner, ensuring shared understanding of project objectives
• Performing Proof of Concepts for feasibility of solutions

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

Salary Grade 09/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via [e-mail].

For enquiries about the role, please contact Vanita Suman via [e-mail]

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 04 Jul 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [e-mail] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

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• Job function

  Information Technology

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  Information Services

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