Data Entry Officer

Eagers Automotive; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Exclusive discounts

Employee Assistance Program

Flexible salary packaging

Special pricing on cars

BBQ days

Parking on site

Job summary

Eagers Automotive's PCM Hub is seeking a motivated Customer Service & Data Officer to support the day-to-day management of our dealership requests across Australia. You will triage inquiries via email or phone, assist with marketing campaign audience and parameter setup, and help with data privacy and CRM tasks.

This role demands excellent attention to detail, strong organisational and time-management skills, and experience with Microsoft Excel and Microsoft Office.

Qualifications

• Inbound customer service experience in an administrative or similar role.
• Exceptional attention to detail and accuracy.
• Strong organisational and time management skills.
• Experience with Microsoft Excel and Microsoft Office.
• Excellent written and verbal communication skills.
• A proactive and solutions-focused approach to work.
• Experience with CRM systems, Asana or other customer databases will be highly regarded.

Responsibilities

• Liaising with dealerships and internal stakeholders to resolve requests via email and/or phone.
• Assisting with marketing campaign audience and parameter setup.
• Supporting customer privacy and data compliance enquiries.
• Ensuring data integrity and adherence to company processes.
• Processing data extract requests and CRM administration tasks.

Job description

The PCM Hub is an internal marketing agency for Eagers Automotive dealerships across Australia. The team manages CRM, customer marketing and data support, along with customer privacy management and creative design services, helping dealerships effectively manage their customer privacy and marketing activity Australia wide. As our national dealership network continues to grow, we're expanding our team to support increasing dealership demand and maintain exceptional service delivery.

About the Role

We are seeking a motivated Customer Service & Data Officer with a flair for customer service to support the day-to-day management of our dealership requests across our national network. This role will play an important part in maintaining service standards by triaging and facilitating inbound requests from our dealership network while ensuring accuracy, compliance and efficiency in all data-related activities. Key responsibilities include:

• Liaising with dealerships and internal stakeholders to resolve requests via email and/or phone
• Assisting with marketing campaign audience and parameter setup
• Supporting customer privacy and data compliance enquiries
• Ensuring data integrity and adherence to company processes
• Processing data extract requests and CRM administration tasks

About You

To be successful in this role, you will bring:

• Previous experience in an inbound customer service role, administration or similar role
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Previous experience with Microsoft Excel and Microsoft Office
• Excellent written and verbal communication skills
• A proactive and solutions-focused approach to work
• Experience with CRM systems, Asana or other customer databases will be highly regarded

Why Join our PCM Hub

PCM Hub offers a collaborative and supportive environment where your contribution directly supports dealership operations across Australia. You'll join a close-knit team while providing opportunities to broaden your skills across customer data, marketing and reporting functions.

• Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.
• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.
• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.
• Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.
• Team environment with social events and even BBQ days!
• Woolloongabba based office location with parking available on site

As an Eagers Automotive employee you'll have access to career development opportunities, ongoing training and exposure to a broad range of business functions. You'll also be part of the largest and most admired automotive network in Australia, opening the door to future career pathways across a national organisation.