Data Centre Technician

Talent; Canterbury-Bankstown; On-site; AUD 62,000 - 82,000; Full time

Job summary

Talent in Sydney is recruiting Data Centre Support Engineers to join our global technology organisation’s Sydney data centre operations. 15 roles, initially six-month contracts with the possibility of permanent conversion based on performance and business needs.

You will check racks/servers, troubleshoot hardware, restart equipment per procedures, respond to tickets and assist with basic networking. AI-assisted tools will guide troubleshooting; safety and security rules apply throughout the

Qualifications

• 1–3 years in technical support.
• At least 1 year hardware troubleshooting.
• At least 1 year networking experience.
• Data centre experience preferred.

Responsibilities

• Check racks and servers and investigate equipment that is offline.
• Troubleshoot hardware issues and replace components.
• Restart equipment where instructed, following documented procedures.
• Respond to, prioritise and resolve support tickets.
• Support basic networking troubleshooting and expedite issues where required.
• Use documented instructions and AI-assisted tools to guide troubleshooting.

Skills

Technical support

Hardware troubleshooting

Networking experience

Ticket handling

AI-assisted troubleshooting

Job description

Data Centre Support Engineers | 15 Positions | Sydney

We're recruiting 15 Data Centre Support Engineers to join a leading Global technology organisation's Sydney data centre operations. This is an opportunity to develop your technical skills in a hands-on environment, supporting server, network and AI/machine learning infrastructure.

These are initial six-month contracts, with the intention of converting successful performers to permanent employment, subject to performance and business requirements.

The role

• Check racks and servers and investigate equipment that is offline.
• Troubleshoot hardware issues and replace components.
• Restart equipment where instructed, following documented procedures.
• Respond to, prioritise and resolve support tickets.
• Support basic networking troubleshooting and expedite issues where required.
• Use documented instructions and AI-assisted tools to guide troubleshooting.
• Follow safety and security procedures and communicate effectively with the team.

About you

• Approximately 1-3 years of relevant technical support experience.
• At least 1 year of computer hardware troubleshooting and repair experience.
• At least 1 year of computer networking experience.
• Practical experience responding to and resolving support tickets.
• Strong attention to detail and the ability to follow processes accurately.
• Clear communication skills and a calm approach to problem-solving.
• Data centre experience is preferred.

Contract and permanent opportunity

• Initial six-month contract.
• Indicative contract rates of $390 per day + super, subject to agreement.
• Candidates must be comfortable with the permanent salary before being submitted. Conversion is not guaranteed.

Location and roster

These are fully onsite roles across Sydney's Bankstown and Western Sydney areas. Exact site details will be provided during onboarding.

The operation runs 24/7, including nights and weekends, generally on a four-on, four-off roster. The supplied rotation includes:

• Two blocks of four day shifts, 7am-7pm.
• Two blocks of four night shifts, 7pm-7am.
• Two blocks of four cover shifts, 7am-3:30pm.
• Four days off after every block.

Additional requirements

• A valid driver's licence and your own vehicle.
• Ability to safely undertake physical tasks, including lifting equipment, bending, reaching and using ladders.
• Completion of work-rights and background checks.
• Compliance with site security and safety requirements, including wearing composite-toe, metal-free safety shoes.

Recruitment process and start date

The process includes technical screening followed by one or two client interviews covering technical knowledge and behavioural examples.