Data Center Senior HR Partner

Amazon Inc.; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Amazon's Builder Experience Team (BeXT) seeks a Senior Data Center HR Partner based on-site at one of AWS's Data Centres in Melbourne. The role supports cluster operations leadership across multiple sites with autonomy and strategic influence.

You'll handle complex employee relations, workforce planning, and cross-functional collaboration in a 24/7 data center setting. Travel about 25% to other DC sites is required; there are no direct reports, only mentorship and partnership.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 7+ years of progressive HR experience in BP or ER roles.
• Experience supporting hourly frontline populations (100+ employees).
• Experience in data center/operations environments preferred.
• Experience leading workforce planning and people strategy through change.
• Experience in employee relations including investigations.
• Working knowledge of Australia employment law.

Responsibilities

• Builder Advocacy: Maintain onsite presence across clusters via site walks and listening strategies.
• Strategic Partnership: Primary HR partner to cluster leadership; connect sentiment, workforce data, and operational signals.
• HR Expertise: Lead high-complexity employee relations, investigations, and SOPs.
• Leadership Development: Design scalable manager programs and coach leaders on empathetic decision-making.
• Cross-Functional Collaboration: Partner with HRBPs, COEs, ER, and LR; support onboarding and new site launches.

Skills

HR leadership

Employee relations

Workforce planning

Data center operations

Change management

Australian employment law

Education

Bachelor's degree in HR or related field

Job description

This role is fully onsite,5 days a week, based at one of AWS's Data Centres rather than our Melbourne CBD HQ. It'll also involve some travel to other Data Centre sites within your operational cluster, roughly 25% of the time.

Join Amazon's Builder Experience Team (BeXT) as a Senior Data Center HR Partner and make every day better for the Builders who power AWS. This is a 100% on-site role where you'll serve as the strategic HR partner to cluster operations leadership across multiple clusters. You'll operate with significant autonomy — applying senior judgment in precedent-setting situations, designing scalable mechanisms, and coaching site leadership teams through the most complex people challenges in a rapidly growing business.

Data Center environments are 24/7 operational facilities; flexibility to support off-shift populations and respond to time-sensitive people matters is expected.

This is an individual contributor role with no direct reports; leadership is demonstrated through influence, mentorship, and cross-functional partnership.

Key job responsibilities

Builder Advocacy: Maintain consistent onsite presence across multiple clusters through site walks and Gemba walks. Lead listening strategies based on risk patterns, foster an inclusive environment, and manage employee representative board relationships.

Strategic Partnership: Act as the primary HR partner to cluster operations leadership. Connect sentiment, workforce data, and operational signals to drive proactive people strategies. Coordinate cross-cluster communications and present at leadership forums.

HR Expertise: Lead high-complexity employee relations matters, workplace investigations, and precedent-setting cases. Resolve systemic pay, transfer, and hiring defects with central teams. Build SOPs for cross-cluster adoption.

Leadership Development: Design scalable manager capability programs and coach leaders on empathetic, sound decision-making. Identify development gaps through data and observation. Support site and technical manager hiring.

Cross-Functional Collaboration: Partner with HRBPs, COEs, ER, and LR to deliver integrated people strategies. Support onboarding and new site launches. Mentor HRPs and thrive in a fast-paced, ambiguous environment.

A day in the life

You'll conduct site walks across clusters with Operations, Safety, and Deployment leadership — staying close to what's happening on the ground while maintaining the altitude to spot patterns across sites. You'll analyze sentiment data and roundtable feedback to detect systemic risk, then partner with cluster leadership to translate those patterns into action. You'll coach site leaders through complex, high-stakes people decisions, lead workplace investigations, and design mechanisms and SOPs that drive consistency across your portfolio. You'll mentor HRPs, coordinate with cross-functional partners on integrated people strategies, and manage employee representative board relationships independently.

Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field

7+ years of progressive HR experience, including experience in HR business partner, HR generalist, or HR site partner roles

Experience supporting hourly/frontline populations of 100+ employees in an operations or manufacturing environment

Experience in data center, critical infrastructure, construction, or technology operations environments preffered

Experience leading workforce planning and people strategy through organizational change (site launches, expansions, restructuring, or closures)

Demonstrated experience in employee relations including conducting investigations and managing complex, high-risk ER cases

Working knowledge of Australia employment law

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.