D365 Technical Support Engineer - Hybrid AU

Sonata Software; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Sonata Software in Australia seeks a D365 Technical Support specialist to participate in design, development, testing, and support activities, delivering prioritized requests with hands-on coding. You will assist the technical lead in managing code, environments, builds, and deployments while ensuring work items meet acceptance criteria.

This role requires strong collaboration with cross-functional teams, solid problem-solving, and clear communication.

Qualifications

• Hands-on software development and D365 Finance & Operations experience.
• Ability to manage multiple complex initiatives end-to-end from concept to delivery.
• Strong analytical and problem-solving skills.
• Experience working with cross-functional teams in a matrix organization.
• Excellent written and verbal communication.
• Understanding of cloud technologies including PAAS/IAAS, Power BI and Azure SQL.
• Proficiency with Azure DevOps, code management techniques and deployment strategies.
• Experience working with vendors and ISVs.
• Agile/SCRUM project experience.
• Creating automated tests and managing code branches.
• Plan, test and execute platform and software upgrades.

Responsibilities

• Participate in design, development, test and support activities to deliver prioritized requests.
• Hands-on coding and delivery of assigned tasks.
• Assist Technical lead in managing code, development environments, builds and deployments.
• Ensure prioritized work items are developed and tested per acceptance criteria.
• Act as a product/solution evangelist to build awareness and understanding of the platform.

Skills

D365 Finance

Project lifecycle

Problem solving

Cross-functional

Communication skills

Power BI

Azure SQL

Cloud platforms

Azure DevOps

Code management

Deployment strategies

Upgrade management

Vendor management

Agile/SCRUM

Test automation

Version control

Platform upgrades

Job description

Sonata Software in Australia seeks a D365 Technical Support specialist to participate in design, development, testing, and support activities, delivering prioritized requests with hands-on coding. You will assist the technical lead in managing code, environments, builds, and deployments while ensuring work items meet acceptance criteria.

This role requires strong collaboration with cross-functional teams, solid problem-solving, and clear communication.