D365 Crm App Support Specialist

Axiom Technologies Group; Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Generous employee discounts

Corporate discounts with health insur.

Employee wellbeing programs

Hybrid working arrangement

Job summary

PVH in Sydney is seeking a Business Analyst to support strategic application needs while partnering with stakeholders. You will help deliver technology solutions that enhance capability and support transformation programs.

With at least 3 years of relevant experience, you will facilitate user acceptance testing and provide technical support, while also ensuring alignment with cross-functional initiatives. The role includes a hybrid working structure along with benefits like employee discounts

Qualifications

• Minimum 3 years' experience in a level 2 Business Analyst or similar role.
• Proven experience with business process improvement and application integration.
• Strong communication and stakeholder management skills.

Responsibilities

• Deliver business transformation programs within scope, budget and timelines.
• Support requirements gathering and analysis activities.
• Facilitate data validation and user acceptance testing.
• Provide application and technical support for business users.
• Coordinate with internal teams and third-party vendors.

Skills

Business process improvement

Application design

Stakeholder management

Communication skills

Education

Bachelor's degree in Computer Science or related discipline

Tools

Aptos

SAP ERP

Adobe Commerce

Salesforce Commerce Cloud

PIM solutions

Reporting systems

Job description

Why PVH? About the Role

Reporting to the Assistant Manager, Planning, Reporting and Retail Applications, you will provide strategic application support while partnering with local and global stakeholders to deliver technology solutions that enhance business capability, improve processes and support major transformation programs. This role is based at our Head Office in Sydney CBD, with a hybrid working arrangement.

Key Responsibilities

• Deliver business transformation programs within agreed scope, budget and timelines.
• Support business analysis activities including requirements gathering, capability design reviews, gap analysis and future-state process design.
• Facilitate data validation, user acceptance testing (UAT), business readiness and technical training for business users.
• Promote IT tools and methodologies while identifying opportunities for new functionality and business process improvements.
• Coordinate internal teams and third-party vendors to deliver strategic and operational system projects.
• Provide application and technical support for support desk requests, complex business issues, application integrations and escalated issues, including testing and implementing workarounds, bug fixes and enhancements.
• Partner with IT Technology, Infrastructure, Information Security and business teams to deliver aligned, cross-functional initiatives.

About You

• Minimum 3 years\' experience in a level 2 Business Analyst or similar role.
• Proven experience with business process improvement, application design and application integration.
• Experience with Aptos, SAP ERP, Adobe Commerce, Salesforce Commerce Cloud, PIM solutions and reporting systems is advantageous.
• Strong communication and stakeholder management skills.
• Bachelor\'s degree in Computer Science, Technology or a related discipline.

About the Company

PVH is one of the world\'s largest fashion companies, with brands including Calvin Klein and Tommy Hilfiger. We are committed to inclusion and diversity and are an equal opportunity employer.

Benefits & Diversity

• Generous employee discounts
• Corporate discounts with health insurers
• Employee wellbeing programs
• Hybrid working arrangement

Perpetual Group is an ASX-listed company with brands across Asset Management, Wealth Management and Corporate Trust. Perpetual Digital leads digital transformation initiatives and offers cloud-based solutions and platform-as-a-service. Note: The original posting included multiple brands and regions; this refined description focuses on the listed PVH role details and the Perpetual Digital context where applicable for clarity and readability.