Cycle Retail Lead: On‑Floor Manager & Customer Experience

Pedal Mafia International; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Pedal Mafia is seeking an Assistant Store Manager for our Perth store. You will lead the shop floor, manage product flow, and assist with inbound and outbound deliveries, plus order management for Retail and Custom.

You’ll drive sales and mentor the team while maintaining brand standards and a strong customer experience. You’ll coordinate stock, merchandising, and stockroom operations, support inventory counts, and lead during the Store Manager’s absence.

Qualifications

• 2–3 years' retail experience, including supervisory or team leadership responsibilities.
• Premium apparel, sporting goods, or specialty retail experience.
• Experience with inventory management, order management, and shipping or logistics processes.
• Experience with visual merchandising and maintaining store presentation standards.
• Excellent organizational and problem‑solving skills, with strong attention to detail.
• Strong written and verbal communication skills.
• Experience using Microsoft Office and Apple platforms.
• Availability to work a Tuesday to Saturday roster, including Saturdays, with occasional public holidays and evening community events.
• Ability to stand and move for extended periods and lift and carry merchandise up to 15 kg.
• Unrestricted Australian working rights.

Responsibilities

• Deliver an exceptional customer experience on the shop floor using product knowledge and Shopify POS to process sales, returns, and exchanges.
• Support Custom clients in-store, guiding them through the custom process and keeping them updated on order progress.
• Lead from the floor during shifts, engaging customers and supporting the team to hit sales goals across Retail and Custom.
• Own inbound deliveries: receiving, checking, processing, and putting away stock.
• Own outbound deliveries and shipping for online, retail, and Custom orders, including packing, dispatch, and carrier coordination.
• Track Retail and Custom orders from receipt through to delivery or collection, following up on delays or discrepancies.
• Coordinate the handover of Custom orders between the store, the Custom team, and customers.
• Keep the store merchandised, stocked, and presented to brand standards, and the stockroom and packing areas organised, safe, and efficient.
• Monitor inventory, support replenishment and transfers, and assist with stock counts.
• Lead opening and closing procedures and follow cash handling, stock security, and loss prevention practices.
• Support the Store Manager in coaching, training, and guiding the team, and lead the store in their absence.
• Help bring the community to life through in‑store events, group rides, product launches, and local activations.
• Contribute content and ideas for the store's social channels.
• Keep the Store Manager and broader leadership informed on sales, inventory, order status, customer feedback, and upcoming events.

Skills

Customer service

Communication

Inventory management

Order management

Shipping / logistics

Visual merchandising

Organizational skills

Problem solving

MS Office / Apple platforms

Roster availability

Australian working rights

Tools

Shopify POS

Job description

Pedal Mafia is seeking an Assistant Store Manager for our Perth store. You will lead the shop floor, manage product flow, and assist with inbound and outbound deliveries, plus order management for Retail and Custom.

You’ll drive sales and mentor the team while maintaining brand standards and a strong customer experience. You’ll coordinate stock, merchandising, and stockroom operations, support inventory counts, and lead during the Store Manager’s absence.