CyberCX - Microsoft Cloud Engineer

CyberCX; Canberra; Vor Ort; AUD 85.000 - 125.000; Vollzeit

Zusammenfassung

CyberCX, part of Accenture, is seeking a Cloud Support Engineer to join our Canberra team. You will own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.

In this role you will address incidents, manage relationships with customers and vendors, and provision cloud resources. You will apply DevOps practices and continuously monitor system availability to ensure service levels.

Qualifikationen

• Tertiary qualification in Computer Science or related discipline desirable.
• At least 1 year in IT engineering/operations or similar field.
• Familiarity with Azure/M365 security services including Sentinel, Defender, Purview/Information Protection, and Identity Governance.
• Experience with Azure DevOps or DevSecOps is a plus.
• Terraform experience is a plus.

Aufgaben

• Address and resolve incidents and service requests
• Manage and develop relationships with customers, stakeholders and third parties/vendors
• Manage and monitor all systems ensuring the highest levels of availability
• Take ownership of support requests and releases
• Ensure customers continue to follow the standard process
• Create monthly customer status reporting on the monthly service agreements
• Provision and configure cloud-based resources to manage customer environments
• Be proactive in customer environments, applying skills and technical brilliance
• Apply DevOps processes & methodologies as required

Kenntnisse

Azure

M365

IT support

Cloud security basics

DevOps awareness

Ausbildung

Bachelor's degree in Computer Science or related discipline

Tools

Terraform

Azure DevOps

Intune

AutoPilot

Windows 10/11

Identity Governance

Defender Suite

Jobbeschreibung

The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

How You Will Make An Impact

Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.

Day to day you will:

• Address and resolve incidents and service requests
• Manage and develop relationships with customers, stakeholders and third parties/vendors.
• Manage and monitor all systems ensuring the highest levels of availability
• Take ownership of support request and releases
• Ensure customers continue to follow the standard process
• Create monthly customer status reporting on the monthly service agreements
• Provision and configure cloud-based resources to manage customer environments
• Be proactive in customer environments, applying skills and technical brilliance
• Apply DevOps processes & methodologies as required

Skills & Qualifications

• Tertiary qualification in Computer Science or a related discipline desirable
• Microsoft Azure and/or M365 certifications advantageous
• At least 1 years’ experience in IT engineering / operations or similar field
• Knowledge in one or more of the following technologies is ideal
• Microsoft Azure & M365 Security Services including
• Microsoft Sentinel
• Microsoft Defender Suite
• Microsoft Purview / Information Protection
• Azure/M365 Security Workloads
• Azure AD & Identity Governance
• Modern Endpoint Management (Windows 10 / 11, Intune, AutoPilot, Enterprise Mobility)
• Microsoft Azure Cloud Platforms
• Microsoft Azure Application Development
• Azure DevOps or DevSecOpsAzure Security Services
• Terraform

Able to work autonomously and use initiative to achieve desired outcomesAble to explore new challenges, and know when guidance from someone with more domainexperience is required

Please note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance.