Cx Strategist

Accenture PLC; Melbourne; On-site; AUD 140,000 - 210,000; Full time

Job summary

Accenture PLC is seeking a Customer Strategy Manager to join the Marketing Advisory and Customer Technology team in Melbourne. You will shape holistic customer strategies for growth accounts, coach junior team members, and apply strong business acumen to ensure work is excellent and commercially viable.

You will lead client-facing engagements, run workshops, and create roadmaps, performance reports, and customer journey maps.

Qualifications

• 8+ years’ experience in a strategy role within an agency or consultancy environment.
• Excellent written and verbal communication skills, both internally and with clients.
• Proven ability to engage and influence senior stakeholders within a business.
• Strong facilitation skills and the ability to problem-solve in real time, including in front of a room.
• Project management expertise: timelines, milestones, risk tracking, and deliverable ownership.
• Exposure to omnichannel orchestration and channel ROI analysis.
• Experience in competitive benchmarking and market insight generation.
• Knowledge of martech ecosystems and integration.
• Tertiary qualifications in a related field.

Responsibilities

• Solve client business problems through deep strategic experience and a human-centred design approach.
• Lead highly collaborative, client-facing engagements, including running meetings and workshops to align diverse stakeholder groups.
• Create high-quality baseline strategy artefacts that meet or exceed expected standards, such as roadmaps, performance reporting, research briefs and customer journey maps.
• Develop holistic, end-to-end strategies for growth accounts that can be delivered by delivery teams.
• Design, host and facilitate client workshops that translate ambiguity into clear direction.
• Build roadmaps in partnership with delivery managers and client stakeholders.
• Support sales as a Strategy subject matter expert on opportunities, applying strong business acumen to link strategy to commercial outcomes.
• Bring a creative, problem-solving mindset to engagements, thinking laterally and iteratively to open up new possibilities and value for clients.

Skills

Strategy leadership

Client-facing

Stakeholder engagement

Facilitation

Project management

Omnichannel orchestration

Market insights

Martech knowledge

Problem solving

Education

Tertiary qualifications in a related field

Job description

Role Overview

We’re seeking a Customer Strategy Manager to join the Marketing Advisory and Customer Technology team. This is a highly collaborative, client-facing role is responsible for shaping and delivering holistic customer strategies for growth accounts. You will bring vision and purpose to client and internal teams, coach and enable more junior team members, and apply strong business acumen to ensure work is both excellent and commercially viable. You’ll bring a problem-solving, creative mindset to every engagement, balancing a 360-degree focus on customer and business outcomes with measurable, results-oriented thinking.

Key Responsibilities

• Solve client business problems through deep strategic experience and a human-centred design approach.
• Lead highly collaborative, client-facing engagements, including running meetings and workshops to align diverse stakeholder groups.
• Create high-quality baseline strategy artefacts that meet or exceed expected standards, such as roadmaps, performance reporting, research briefs and customer journey maps.
• Develop holistic, end-to-end strategies for growth accounts that can be delivered by delivery teams.
• Design, host and facilitate client workshops that translate ambiguity into clear direction.
• Build roadmaps in partnership with delivery managers and client stakeholders.
• Support sales as a Strategy subject matter expert on opportunities, applying strong business acumen to link strategy to commercial outcomes.
• Bring a creative, problem-solving mindset to engagements, thinking laterally and iteratively to open up new possibilities and value for clients.

Skills & Qualifications

• 8+ years’ experience in a strategy role within an agency or consultancy environment.
• Excellent written and verbal communication skills, both internally and with clients.
• Proven ability to engage and influence senior stakeholders within a business.
• Strong facilitation skills and the ability to problem-solve in real time, including in front of a room.
• Project management expertise: timelines, milestones, risk tracking, and deliverable ownership.
• Exposure to omnichannel orchestration and channel ROI analysis.
• Experience in competitive benchmarking and market insight generation.
• Knowledge of martech ecosystems and integration.
• Tertiary qualifications in a related field.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Equal Employment Opportunity Statement for Australia

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone].