Cx Strategist

Accenture Global; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Accenture is seeking a Customer Strategy Manager to lead the Marketing Advisory and Customer Technology team, shaping holistic customer strategies for growth accounts and coaching junior team members. The role is client-facing with a strong emphasis on business outcomes and measurable results.

You will drive end-to-end strategies, facilitate workshops, and build roadmaps in collaboration with delivery managers and stakeholders to ensure strategic alignment and commercial viability.

Qualifications

• 8+ years’ experience in a strategy role within an agency or consultancy environment.
• Excellent written and verbal communication skills, both internally and with clients.
• Proven ability to engage and influence senior stakeholders within a business.
• Strong facilitation skills and the ability to problem-solve in real time, including in front of a room.
• Project management expertise: timelines, milestones, risk tracking, and deliverable ownership.
• Exposure to omnichannel orchestration and channel ROI analysis.
• Experience in competitive benchmarking and market insight generation.
• Knowledge of martech ecosystems and integration.
• Tertiary qualifications in a related field.

Responsibilities

• Solve client business problems through deep strategic experience and a human-centred design approach.
• Lead highly collaborative, client-facing engagements, including running meetings and workshops to align diverse stakeholder groups.
• Create high-quality baseline strategy artefacts that meet or exceed expected standards, such as roadmaps, performance reporting, research briefs and customer journey maps.
• Develop holistic, end-to-end strategies for growth accounts that can be delivered by delivery teams.
• Design, host and facilitate client workshops that translate ambiguity into clear direction.
• Build roadmaps in partnership with delivery managers and client stakeholders.
• Support sales as a Strategy subject matter expert on opportunities, applying strong business acumen to link strategy to commercial outcomes.
• Bring a creative, problem-solving mindset to engagements, thinking laterally and iteratively to open up new possibilities and value for clients

Skills

Strategic thinking

Client stakeholder management

Facilitation

Project management

Omnichannel orchestration

Channel ROI analysis

Competitive benchmarking

MarTech integration

Communication (verbal/written)

Education

Bachelor's degree in a related field

Job description

Role Overview

We’re seeking a Customer Strategy Manager to join the Marketing Advisory and Customer Technology team. This is a highly collaborative, client-facing role is responsible for shaping and delivering holistic customer strategies for growth accounts. You will bring vision and purpose to client and internal teams, coach and enable more junior team members, and apply strong business acumen to ensure work is both excellent and commercially viable. You’ll bring a problem-solving, creative mindset to every engagement, balancing a 360-degree focus on customer and business outcomes with measurable, results-oriented thinking.

Key Responsibilities

• Solve client business problems through deep strategic experience and a human-centred design approach.
• Lead highly collaborative, client-facing engagements, including running meetings and workshops to align diverse stakeholder groups.
• Create high-quality baseline strategy artefacts that meet or exceed expected standards, such as roadmaps, performance reporting, research briefs and customer journey maps.
• Develop holistic, end-to-end strategies for growth accounts that can be delivered by delivery teams.
• Design, host and facilitate client workshops that translate ambiguity into clear direction.
• Build roadmaps in partnership with delivery managers and client stakeholders.
• Support sales as a Strategy subject matter expert on opportunities, applying strong business acumen to link strategy to commercial outcomes.

Bring a creative, problem-solving mindset to engagements, thinking laterally and iteratively to open up new possibilities and value for clients

Skills & Qualifications

• 8+ years’ experience in a strategy role within an agency or consultancy environment.
• Excellent written and verbal communication skills, both internally and with clients.
• Proven ability to engage and influence senior stakeholders within a business.
• Strong facilitation skills and the ability to problem-solve in real time, including in front of a room.
• Project management expertise: timelines, milestones, risk tracking, and deliverable ownership.
• Exposure to omnichannel orchestration and channel ROI analysis.
• Experience in competitive benchmarking and market insight generation.
• Knowledge of martech ecosystems and integration
• Tertiary qualifications in a related field.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at [www.accenture.com](www.accenture.com)

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