Senior Manager- Loyalty Propositions

Woolworths Group; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

12 weeks parental leave

Paid superannuation during parental/le

Wellbeing programs (Sonder app)

Job summary

Woolworths Group in Sydney is seeking a Senior Manager - Loyalty Propositions to own the strategy and design of next-generation loyalty offerings. Embedded in Everyday Rewards, you will drive growth by translating data-backed opportunities into high-impact propositions for executive leadership.

You will partner with C-suite and senior leaders to align multi-year roadmaps, leverage analytics, and orchestrate cross-functional delivery across Product, Tech, UX, Marketing, Finance and Data Science.

Qualifications

• 10+ years of commercial and strategic leadership, including 5+ years directly shaping customer loyalty or subscription propositions.
• Structured problem solving and critical thinking experience, ideally from top-tier consulting or corporate strategy.
• Ability to translate customer insights into creative loyalty propositions, inspired by global best practice.
• Deep domain mastery of loyalty mechanics, customer segmentation, and Australian retail/digital landscapes.
• Strong loyalty commercial acumen with a track record of using quantitative modelling and data analytics to unlock value.
• Proven ability to influence, align, and present persuasively to executive stakeholders.
• High degree of autonomy and entrepreneurial drive, comfortable navigating ambiguity in growth environments.
• Relevant tertiary qualifications in business, economics, or quantitative fields; MBA/postgraduate highly regarded.

Responsibilities

• Spearhead end-to-end strategic roadmap for loyalty and subscription innovations, presenting to Executive leadership.
• Architect rigorous financial business cases and commercial models with analytics teams to validate viability.
• Drive strategic alignment workshops across cross-functional leadership with executive-ready narratives.
• Leverage customer data and research to identify friction points and growth opportunities.
• Champion multi-year loyalty proposition roadmap aligned with Group goals and customer growth strategy.
• Orchestrate cross-functional delivery across Product, Tech, UX, Marketing, Finance, Data Science.
• Foster a high-performing, data-led team environment prioritising agile innovation and excellence.

Skills

Strategic leadership

Loyalty expertise

Stakeholder management

Data analytics

Commercial acumen

Executive influence

Autonomy

Ambiguity navigation

Education

Business/economics/quantitative degree

MBA or postgraduate qualification

Job description

Develop and execute Loyalty Proposition Strategy

Surry hills location with hybrid working (3 days in the office)

Senior Manager- Loyalty Propositions

• Develop and execute Loyalty Proposition Strategy
• Drive member acquisition, engagement, retention
• Surry hills location with hybrid working (3 days in the office)

We are Woolworths Group:

Imagine leading proposition strategies that directly influence how 24+ million customers engage, save, and discover value every single week. At Woolworths Group, our 200,000+ bright minds and unique perspectives are connected by a shared Purpose: to create better experiences together for a better tomorrow. This scale gives you an unprecedented platform to innovate, challenge the status quo, and spearhead transformational loyalty experiences.

If you’re ready to translate blue-sky innovation into real-world impact for millions of households, you’ll find an empowering, inclusive environment designed to support your personal and professional growth. With genuine care, clear autonomy, and market-leading benefits, the possibilities for what we can achieve together are limitless.

What you’ll do:

As Senior Manager - Loyalty Propositions , you will take end-to-end ownership of the strategy and design of next-generation loyalty offerings across the Woolworths Group. Embedded within the Everyday Rewards Loyalty team in CustomerX, you will serve as a key catalyst for growth—shaping the future of both loyalty and subscription propositions. Partnering directly with C-suite and senior leaders, you will translate data-backed opportunities into actionable, high-impact propositions. In this role, you will:

• Spearhead the end-to-end strategic roadmap for loyalty and subscription innovations, presenting recommendations directly to Executive leadership.
• Architect rigorous financial business cases and commercial models in partnership with Commercial and WiQ analytics teams to validate proposition viability.
• Drive strategic alignment workshops across cross-functional leadership, synthesizing complex insights into compelling, executive-ready narratives.
• Leverage deep customer behavioral data and research to systematically identify friction points and unlock step-change growth opportunities.
• Champion a multi-year loyalty proposition roadmap aligned with broader Group goals and overarching customer growth strategy.
• Orchestrate cross-functional delivery streams across Product, Tech, UX, Marketing, Finance, and Data Science to bring innovative concepts seamlessly to market.
• Foster a high-performing, data-led team environment that prioritizes agile innovation and continuous professional excellence.

What you’ll bring:

The ideal candidate is a seasoned strategic leader who combines deep expertise in loyalty proposition development with a strong commercial mindset. You bring proven success in navigating complex retail environments, leveraging advanced analytics, and translating customer insights into high-value market offerings. You excel in fast-paced setups, possess exceptional stakeholder management skills, and thrive when driving complex multi-disciplinary teams toward unified strategic goal

• 10+ years of commercial and strategic leadership, including 5+ years directly shaping customer loyalty or subscription propositions.
• Demonstrated expertise in structured problem solving and critical thinking (ideally from a top-tier management consulting firm or corporate strategy function).
• Adept at translating customer insights into creative proposition design, inspired by global best practice
• Deep domain mastery of loyalty mechanics, customer segmentation, and the Australian retail and digital landscapes.
• Strong loyalty commercial acumen with a track record of using quantitative modelling and data analytics to unlock commercial value.
• Proven ability to influence, align, and present persuasively to executive stakeholders
• High degree of autonomy and entrepreneurial drive, comfortably navigating ambiguity in dynamic growth environments.
• Relevant tertiary qualifications in business, economics, or quantitative fields; an MBA or postgraduate qualification is highly regarded.

Why join us:

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• 12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.

Everyone belongs at Woolworths Group

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.

Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.