CX Frontline Consultant - Waste Services & Customer Care

Veolia Environmental Services; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Training & development

Annual performance bonus

Free on-site parking

Monthly culture days

Collaborative team environment

Job summary

Veolia Environmental Services in Sydney seeks a Customer Experience Consultant to join our Frontline team at Wetherill Park on a full-time permanent basis. You will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while delivering exceptional service.

You will collaborate with multiple departments, maintain accurate CRM records, and resolve issues using knowledge of transport legislation and waste industry practices.

Qualifications

• Previous experience in a customer service role
• Experience using Google Suites is desirable
• Strong computer literacy with CRM systems knowledge
• Excellent communication and problem-solving abilities
• Typing speed of 60 wpm with 80% accuracy
• Ability to multitask in a fast-paced environment
• Ability to meet KPI’s set out in SLA’s

Responsibilities

• Respond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuation
• Resolve a wide range of customer issues related to waste management services, using a detailed understanding of transport legislation and waste industry knowledge
• Maintain accurate customer records and update information in our CRM system
• Process customer requests, bookings, and complaints in a timely manner
• Collaborate with internal teams to ensure customer satisfaction
• Use business knowledge and critical thinking to find resolutions for customers
• Managing customer requests in multiple operating system

Skills

Customer service experience

CRM systems

Google Suites

Communication skills

Typing 60 wpm

Multitasking

KPI/SLA adherence

Tools

Salesforce

DOS-based systems

SAP

Job description

Veolia Environmental Services in Sydney seeks a Customer Experience Consultant to join our Frontline team at Wetherill Park on a full-time permanent basis. You will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while delivering exceptional service.

You will collaborate with multiple departments, maintain accurate CRM records, and resolve issues using knowledge of transport legislation and waste industry practices.