Waste Customer Experience Specialist

Veolia; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Training & development

Annual performance bonus

Free on-site parking

Culture days

Job summary

Veolia is seeking a Customer Experience Consultant to join our Frontline team in Wetherill Park on a full-time permanent basis. You will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.

Join a collaborative, inclusive culture with on-site parking and ongoing development opportunities. You will engage with multiple departments and help uphold Veolia’s Always Safe Charter while delivering

Qualifications

• Previous experience in a customer service role, preferably in a contact centre environment.
• Experience using Google Suites is desirable.
• Strong computer literacy skills and familiarity with CRM systems (Salesforce, DOS-based systems, SAP) advantageous.
• Excellent communication and problem-solving abilities.
• Typing speed of 60 wpm with an accuracy level of 80% or more.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to challenge yourself and reach KPI’s set out in SLA’s.
• Positive attitude and commitment to delivering outstanding customer experiences.
• Ability to think outside the box and work collaboratively as a team and with internal/external stakeholders.

Responsibilities

• Respond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuation.
• Resolve a wide range of customer issues related to waste management services, using a detailed understanding of transport legislation and waste industry knowledge.
• Maintain accurate customer records and update information in our CRM system.
• Process customer requests, bookings, and complaints in a timely manner.
• Collaborate with internal teams to ensure customer satisfaction.
• Use business knowledge and critical thinking to find resolutions for customers.
• Managing customer requests in multiple operating system.

Skills

Customer service experience

Google Suites

CRM familiarity

Excellent communication

Typing 60 wpm

Multitasking

KPI/SLA awareness

Team collaboration

Tools

Salesforce

DOS-based systems

SAP

Google Workspace

Job description

Veolia is seeking a Customer Experience Consultant to join our Frontline team in Wetherill Park on a full-time permanent basis. You will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.

Join a collaborative, inclusive culture with on-site parking and ongoing development opportunities. You will engage with multiple departments and help uphold Veolia’s Always Safe Charter while delivering