Customer Service Representatives

Hertz Northern Rivers; Coffs Harbour; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Above Award Wages

Full training

Friendly team environment

Staff discount on car rental

Job summary

Hertz in Coffs Harbour is seeking a Casual Customer Service Representative to deliver friendly, high-quality service and drive sales.

You will handle Reservations, Rentals and Returns, plus administration while working a 7-day rotating roster including weekends and public holidays. A valid driver’s license, being over 18, and a police check are required.

Join a team with full training, staff discounts and a supportive environment.

Qualifications

• Excellent communication skills and a positive attitude.
• Sales experience or a flair for sales.
• Experience in Customer Service or sales; rental industry is an advantage.

Responsibilities

• Create a positive Customer Service experience by greeting and engaging customers.
• Complete Reservations, Rental & Return transactions accurately and efficiently.
• Provide overall Customer satisfaction by resolving issues.
• Complete Administration Duties in a productive and timely manner; pay attention to detail.
• Willing to update skills in Procedures & all types of Technology.
• Ability to adapt and be an all-rounder, including organising repairs, moving and cleaning vehicles.
• 7-day Rotating Roster including Weekends / Night-Flights / Public Holidays; flexible work hours as required.
• Over 18 and hold a current C-class Driver’s Licence (Green P’s considered); Light Rigid Licence an advantage.
• Current Police Check Required.

Skills

Communication skills

Positive attitude

Sales flair

Customer service experience

Job description

As a global leader in car rental, Hertz Global Brands operate in over 150 countries worldwide. Our global company includes our other reputable brands, Thrifty & Dollar. Our goal is to be the very best at what we do by renting cars better than anyone else.

We’re looking for highly motivated Casual Customer Service Representatives to join our exceptional team at Coffs Harbour to continue our success in the future of Car Rental.

Detailing Positions also available at our Coffs Harbour Branch.

What is this role all about?

As a Casual Customer Service Representative, you will be responsible for providing exceptional Customer and Sales Service to ensure the continued growth and long-term success of Hertz, Thrifty & Dollar.

This is a brilliant opportunity for an individual who is passionate about Customer Service and has the ability to work collaboratively as a team to achieve targets. Would suit a person with an outgoing personality and a positive can-do attitude.

Skills and Experience:

• Excellent communication skills, a positive attitude and have a flair for sales
• Previous experience in Customer Service or sales; experience in the Rental Industry an advantage
• Work unsupervised and integrate as part of a team
• Enjoy working in a challenging, fast-paced environment

Customer Service Representative role:

• Create a positive Customer Service experience by greeting and engaging customers.
• Complete Reservations, Rental & Return transactions accurately and efficiently.
• Provide overall Customer satisfaction by resolving issues.
• Complete Administration Duties in a productive and timely manner. Pay attention to detail.
• Computer and Keyboard skills are essential. Willing to continually update skills in Procedures & all types of Technology.
• Ability to adapt and be an all-rounder, including organising repairs, moving and cleaning vehicles.
• 7-day Rotating Roster including Weekends / Night-Flights / Public Holidays. Adapting to flexible/varying work hours in-line with Airport requirements.
• You must be over 18, hold a current C-class Driver’s License (Green P’s considered) and have Transportation. Light Rigid Licence (or above) an advantage.
• Current Police Check Required.

In return for your hard work and dedication, you will be rewarded with:

• Above Award Wages
• Full training, company uniform
• A friendly and supportive team environment
• Staff discount on car rental within Australia (after qualifying period)