Customer Tech Support for Financial Markets (Hybrid)

ASX Operations Pty Ltd; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working options

Flexible working arrangements

Job summary

ASX Group in Sydney, Australia, is seeking a customer-focused Technical Support Specialist to join our Markets and Information Systems team. You will be the first point of contact for ASX customers, delivering high-quality technical support and ensuring smooth connectivity to critical trading and data services.

You'll work in a hybrid environment, collaborating with Operations, IT and Business Development to improve processes, respond to incidents, and support system releases while maintaining

Qualifications

• Experience in a customer facing technical support role.
• An understanding of the Australian financial markets.
• Proven verbal, written and communication skills.

Responsibilities

• Learn to support the financial technology underpinning ASX Markets and Information Systems.
• Monitor and maintain customer connectivity for ASX systems.
• Provide customer readiness support for system releases and report to stakeholders.
• Build knowledge of ASX customers through engagement and support.
• Deliver exceptional service with high standards of support and responsiveness.

Skills

Strong troubleshooting

Customer support

Verbal communication

Written communication

Job description

ASX Group in Sydney, Australia, is seeking a customer-focused Technical Support Specialist to join our Markets and Information Systems team. You will be the first point of contact for ASX customers, delivering high-quality technical support and ensuring smooth connectivity to critical trading and data services.

You'll work in a hybrid environment, collaborating with Operations, IT and Business Development to improve processes, respond to incidents, and support system releases while maintaining