Customer Tech Specialist – Refrigeration Controls

Refrigeration Recruitment Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

CAREL is seeking a motivated Customer Service Technician to join our Services Team in Sydney. You will provide technical support across CAREL's refrigeration control solutions, monitoring systems and BMS integrations, combining refrigeration expertise with customer engagement to ensure reliable and efficient operation.

This role covers remote support, commissioning, troubleshooting, training and occasional site visits, collaborating with CAREL Head Office, R&D, Quality, Sales and Service teams

Qualifications

• Certificate III in Air Conditioning & Refrigeration or equivalent qualification.
• Minimum 4 years' experience in the HVAC and Refrigeration industry.
• Advanced understanding of retail CO₂ refrigeration systems an advantage.
• Experience with retail monitoring and supervisory systems.

Responsibilities

• Provide technical support to customers via phone, email, remote access and occasional site visits.
• Support commissioning, configuration and troubleshooting of CAREL control solutions and monitoring systems.
• Assist customers with product selection, application support and after-sales service.
• Conduct warranty assessments and root cause analysis.
• Develop and maintain supervisory graphics, BMS layouts and monitoring configurations.
• Support the integration of refrigeration controls with BMS and communication networks.
• Deliver customer training and technical presentations.
• Collaborate with CAREL Head Office, R&D, Quality, Sales and Service teams to resolve technical issues.
• Maintain accurate technical documentation and service records.

Skills

Customer Service

HVAC Refrigeration

Technical problem solving

Remote Support

BMS Integrations

Education

Certificate III in Air Conditioning & Refrigeration

Tools

CAREL Tools

BMS Layout Builder

Microsoft 365

Technical Drawing Tools

Java Scripting

HTML Scripting

Job description

CAREL is seeking a motivated Customer Service Technician to join our Services Team in Sydney. You will provide technical support across CAREL's refrigeration control solutions, monitoring systems and BMS integrations, combining refrigeration expertise with customer engagement to ensure reliable and efficient operation.

This role covers remote support, commissioning, troubleshooting, training and occasional site visits, collaborating with CAREL Head Office, R&D, Quality, Sales and Service teams