Customer Support & Solutions Specialist

Re.Group; Brisbane; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Discounts at over 500 retailers across

Employee Assistance Program (EAP)

Novated car leasing

Multiple career paths and advancement

Vision of creating a wasteless society

Zusammenfassung

Return-It, part of Re.Group, is seeking a friendly Customer Service Officer at our Underwood depots. You’ll handle inquiries via phone, email, and chat, guide customers through product information, policies, and refunds, and log interactions in our CRM.

Join a collaborative team and help deliver a seamless, positive experience across our recycling services. We value clear communication, empathy, and problem solving.

Qualifikationen

• Experience in customer service or a customer-facing role.
• Excellent verbal and written communication skills.
• Strong empathy and interpersonal abilities.
• Problem-solving with creative thinking.
• Proficiency with CRMs and customer service tools.
• Ability to multitask in a fast-paced environment.
• Patience with challenging customers and attention to detail.
• Willingness to learn and grow within the role.

Aufgaben

• Respond promptly to customer inquiries via phone, email, and chat.
• Guide customers through product information, pricing, and policies.
• Troubleshoot technical issues and escalate when needed.
• Handle complaints and resolve issues per policy.
• Process tickets and refunds accurately and efficiently.
• Document interactions in the CRM and maintain records.
• Collaborate with departments to resolve complex issues.
• Gather customer feedback to inform product improvements.

Kenntnisse

Customer service

Communication

CRM software

Multitasking

Problem solving

Empathy

Attention to detail

Team collaboration

Tools

CRM software

Jobbeschreibung

Return-It, part of Re.Group, is seeking a friendly Customer Service Officer at our Underwood depots. You’ll handle inquiries via phone, email, and chat, guide customers through product information, policies, and refunds, and log interactions in our CRM.

Join a collaborative team and help deliver a seamless, positive experience across our recycling services. We value clear communication, empathy, and problem solving.