Customer Service Officer

REMONDIS Australia; City of Brisbane; On-site; AUD 48,000 - 64,000; Full time

Job summary

REMONDIS Australia is hiring a Customer Service Officer in Brisbane to be the voice of the customer, handling inquiries from residents, businesses and councils and delivering solutions to ensure they feel well looked after.

You’ll work across teams to raise work orders, support onboarding, and follow up driver requirements, with a dynamic, fast-paced environment that values customer-centricity and timely resolutions.

Qualifications

• Prior experience with business customers in a customer care or support role with SLAs.
• Experience with Salesforce is a plus and helpful in a busy team environment.

Responsibilities

• Resolve customer issues by engaging with multiple teams to deliver on activities such as raising work orders.
• Assist with customer onboarding and follow up driver requirements.
• Provide a high level of service and ensure customers feel well looked after.

Skills

Customer Centric

Solution orientated

Organisation

Communication

Attributes

Salesforce

Tools

Salesforce

Job description

We are hiring for a Customer Service Officer to join our team.

Step into a business that offers invaluable solutions to customers managing their waste and recycling needs. You'll work with resident, business and council customers on a wide range of queries, where you'll work out solutions and ensure they feel well looked after.

As the Customer Service Officer, you are the true voice of the customer and often the face of our business for many of our customers.

You’ll work to resolve customer issues, which involves engaging with most teams across the business to deliver on a range of activities such as raising work orders, assisting customer onboarding, following up driver requirements and much more. No day is ever the same!

Skills and Experience

You’ll have prior experience with business customers, in either a customer care or support role and working with SLAs. Ideally you'll be experienced with Salesforce and enjoy working in a busy, supportive team environment.

• Customer Centric: Key to the success of this role is being customer-centric, with the ability to build strong relationships with customers and colleagues alike.


• Solution orientated: You'll use your positive attitude and natural ability to solve problems to great effect in this role, did we mention no two days are the same?!


• Organisation: Timeliness and organisation are key in this role, that means knowing what to prioritise and having a clear sense of urgency


• Communication: Your passion for people will be evident. You'll be a great communicator, with the ability to engage and inform customers


• Attributes: Whilst experience in the waste arena is a nice to have, more important to us is the drive, motivation and resilience required to succeed in a high growth, dynamic environment.

Who we are

At REMONDIS, you'll be part of a cleaner, more sustainable future. We provide comprehensive collection, treatment, resource recovery, and disposal services across industrial, commercial, municipal, and mining sectors. We have a strong local presence, and a commitment to making a positive environmental impact.

REMONDIS is an Equal Opportunity Employer, and we invite you to be part of an organization that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.