Customer Support & SAP Admin Specialist

Amentum; Alice Springs; On-site; AUD 60,000 - 80,000; Full time

Job summary

Amentum in Alice Springs is seeking an organized admin professional for the Support Services Centre. You will handle customer service enquiries, resource reservations, and work orders in SAP, while assisting the SSC Planning and Scheduling team with notifications and dashboards.

The role requires strong communication, the ability to work with minimal supervision, and adherence to EHS and security requirements. Experience with SAP and Manage Engine is advantageous.

Qualifications

• Experience with SAP
• Computer software and application knowledge
• Working with minimal supervision and experience
• Working as part of a dedicated team
• Demonstrated communication and interpersonal skills
• Administrative skills
• Diploma/Degree in Business Admin or equivalent
• Administrator level SAP experience
• Records management experience
• Capability to develop innovative solutions
• Experience writing and developing policies and procedures

Responsibilities

• Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments.
• Work Order administration management including close outs and scanning.
• Site office and accommodation room reservations and allocations.
• Manage Engine customer requests including work order requests and conference room bookings.
• Customer enquiries from walk ins, phone calls and emails.
• SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations.
• General reporting as required.
• Manage portal content and uploads for SSC department.
• Ensure compliance with all site environmental health and safety requirements.
• Any other reasonable duties as requested.

Skills

SAP experience

Customer service

Communication skills

Team collaboration

Administrative skills

Education

Diploma/Degree in Business Admin or equivalent

Tools

SAP

Manage Engine

MS Office

Job description

Amentum in Alice Springs is seeking an organized admin professional for the Support Services Centre. You will handle customer service enquiries, resource reservations, and work orders in SAP, while assisting the SSC Planning and Scheduling team with notifications and dashboards.

The role requires strong communication, the ability to work with minimal supervision, and adherence to EHS and security requirements. Experience with SAP and Manage Engine is advantageous.