Customer Support Operations Manager

Auto IT; Perth; On-site; AUD 71,000 - 82,000; Full time

Benefits offered by this job

Company vehicle provided

Clothing allowance

Product discounts

Bonuses

Job summary

Perth Prime Recruitment is seeking an experienced Service Delivery Lead / Operations Manager to oversee service delivery across multiple sites in Perth's southern suburbs.

The role focuses on day-to-day operations, supporting southern locations, and ensuring consistent service delivery while travelling between sites; a company vehicle is provided.

Candidates must have extensive knowledge of the NDIS and prior leadership in service delivery or operations.

Qualifications

• Extensive knowledge and understanding of the NDIS.
• Experience in service delivery or operations management.
• Ability to oversee multiple sites and support day-to-day operations.
• Strong communication and organisational skills.
• Ability to work independently and travel between locations.

Responsibilities

• Oversee service delivery across multiple sites in Perth's southern suburbs.
• Support day-to-day operations and ensure consistent service delivery.
• Manage and coordinate across sites with travel between locations.

Skills

NDIS knowledge

Service delivery

Operations management

Travel between sites

Communication

Job description

Service Delivery Lead / Operations Manager

Perth Prime Recruitment

Job Description

Seeking an experienced Service Delivery Lead / Operations Manager to oversee service delivery across multiple sites throughout Perth's southern suburbs.

The role will focus on managing and supporting the southern locations, ensuring effective day-to-day operations and consistent service delivery across the sites.

The successful candidate must have extensive knowledge of the NDIS and previous experience in a service delivery or operational leadership role.

Key Requirements

• Extensive knowledge and understanding of the NDIS
• Previous experience in service delivery or operations management
• Ability to oversee multiple sites and support day-to-day operations
• Strong communication and organisational skills
• Ability to work independently and travel between locations

Additional Information

• Coverage includes Mandurah, Rockingham and surrounding southern suburbs
• Office-based work one day per week, Tuesday or Wednesday
• Remaining days spent travelling between sites
• Company vehicle provided

• Salary $71k + super + bonuses + clothing allowance & product discounts